Overview: Salesforce Sales Cloud and Pipedrive as CRM Category solutions.

Salesforce Sales Cloud and Pipedrive both serve the CRM market with distinct strengths. Salesforce Sales Cloud excels in providing a comprehensive range of features for large and enterprise customers, supporting integration and analytics needs. Pipedrive is well-suited for smaller teams and focuses on ease of use, emphasizing lead management and efficient customer acquisition. Both platforms offer vendor support options like 24/7 support, although Salesforce leads in availability and diversity of support offerings. Ultimately, each product addresses different business sizes and needs effectively in the CRM landscape.

Salesforce Sales Cloud: Salesforce-Sales-Cloud maximizes sales efficiency through advanced automation, data, and AI-powered intelligence. The right sales software and solutions enhance productivity and insights.

Pipedrive: Pipedrive is rated as the #1 user-friendly CRM tool. A 14-day free trial is offered to help grow your business and gain qualified leads.

Salesforce Sales Cloud and Pipedrive: Best Use cases based on the customer satisfaction data

Salesforce Sales Cloud

Key Capabilities Supported

Salesforce Sales Cloud facilitates contact list management, engagement management, and lead tracking. These capabilities support companies in managing workflows and sales documents efficiently. read more →

Pipedrive focuses on engagement management, lead tracking, and lead management. This aligns with the need for efficient customer engagement and generation of new leads. read more →

Business Goals

Salesforce Sales Cloud helps enhance customer relationships, acquire customers, and grow market share. It's geared for businesses looking to boost sales and improve internal communications. read more →

Pipedrive aims to increase sales and acquire new customers. It helps in nurturing customer relationships and scaling best practices, suiting smaller teams with growth ambitions. read more →

Core Features

Salesforce Sales Cloud offers robust integration, customizable reports, and extensive data import/export capabilities. It also provides advanced analytics and AI support. read more →

Pipedrive provides ease of migration and intuitive analytics. Its strengths lie in custom reports and integration, catering to smaller teams needing quick operational changes. read more →

Vendor Support

Salesforce Sales Cloud provides 24/7 chat, email, and phone support, ensuring comprehensive service for complex operations. read more →

Pipedrive offers 24/7 support mainly through phone and email. This suits smaller businesses with less complex support requirements. read more →

Segments and Industries

Salesforce Sales Cloud is predominantly used by large enterprises in software and IT services. It fits businesses looking for extensive CRM capabilities. read more →

Pipedrive serves more midsize and smaller businesses. It is popular in computer software and marketing industries, reflecting a focus on sales and marketing functionalities. read more →

Operational Alignment

Salesforce Sales Cloud fits well with large-scale operations, offering a wealth of features for diverse environments. read more →

Pipedrive aligns with smaller teams and simpler workflows. Its design caters to clear, user-friendly operations without the need for extensive customization. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Email Support

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24/7 Support

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Chat Support

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Phone Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Salesforce Sales Cloud and Pipedrive

How does Salesforce Sales Cloud and Pipedrive facilitate Engagement Management?

Salesforce Sales Cloud and Pipedrive both assist with engagement management by helping users track leads, schedule follow-ups, and take notes on interactions. However, Salesforce Sales Cloud offers a broader range of features for customer relationship management, including ticketing systems and a calendar view, while Pipedrive focuses specifically on sales pipeline management and automation. A limitation of both systems is that they can be complex to use and require a high level of user engagement to fully benefit from their features.

"...I also like that it keeps me on-track with followup calls, e-mails, etc...." Peer review by Douglas Martin, Marketing and Advertising

"...Now we have a nearly completely automated system from initial contact to proposal generation and follow-up after incorporating the API...." Peer review by Andrew H., Computer Software

How does Salesforce Sales Cloud and Pipedrive facilitate Lead Tracking?

Salesforce Sales Cloud and Pipedrive are similar in that they both track leads and opportunities. Salesforce Sales Cloud is more complex and can handle larger businesses, while Pipedrive is easier to use and more suitable for smaller businesses. Salesforce Sales Cloud has a more extensive feature set that can track multiple types of information, but is more difficult to learn. Pipedrive is more limited in its feature set but is easier to use and learn.

"...+ Easy to enter opportunities + Easy to track opportunities + Easy to create accounts and contacts + Connectivity to email and email tracking..." Peer review by Anonymous Reviewer, Consumer Goods

"...Integration with mobile Daily e-mail reminders of what to do Great way to track notes on prospects..." Peer review by Christopher J Janssen

How does Salesforce Sales Cloud and Pipedrive facilitate Communication Management?

Salesforce Sales Cloud and Pipedrive both manage communication and reminders. Salesforce Sales Cloud enables sending emails, tracking calls, and generating reports. Pipedrive allows tracking email opens and sending reminders. Pipedrive’s email tracking integration may experience delays. Salesforce Sales Cloud allows users to send emails from the system, but may have issues tracking delivered messages. Both tools can send automated emails based on workflows, but their ability to track these messages could be improved.

"...In particular we were impressed with the number and quality of integrations that we had access to for Social media monitoring and interaction...." Peer review by Alan Miller

"...This improvement allows it to be more valued, because it is very professional to send emails via this platform...." Peer review by Susan E, Co-founder.