Salesforce Sales Cloud and Salesforce CRM, An In-Depth Comparison 2024

Comparison Summary

Salesforce Sales Cloud: Salesforce-Sales-Cloud maximizes sales efficiency through advanced automation, data, and AI-powered intelligence. The right sales software and solutions enhance productivity and insights.

Salesforce CRM: Salesforce is a unified Customer Relationship Management (CRM) platform. It helps businesses manage customer relationships and streamline processes.

Salesforce Sales Cloud and Salesforce CRM: Customer Satisfaction Data

Most deployed common Use Cases for Salesforce Sales Cloud and Salesforce CRM

How does Salesforce Sales Cloud and Salesforce CRM facilitate Contact List Management?

Salesforce Sales Cloud and Salesforce CRM both allow users to manage contacts and customers. Salesforce Sales Cloud offers more advanced features for managing contact lists, such as detailed configuration options, integrated email and text marketing tools, and seamless integration with other Salesforce applications. Salesforce CRM provides a more basic approach to contact list management, focusing on storing contact information and tracking interactions. However, Salesforce CRM also has limitations in transferring contacts from Mac contact managers.

"...The app on my cell phone enabled me to have every contact and every client site at my fingertips without storing it all in my phone s contacts...." Peer review by Leah Temple, Construction

"...The ability to associate cases with contacts to call notes and projects is really helpful...." Peer review by Charlie A., Composite Product Specialist, Computer Software

How does Salesforce Sales Cloud and Salesforce CRM facilitate Engagement Management?

Salesforce Sales Cloud and Salesforce CRM both offer tools to manage customer interactions. Salesforce Sales Cloud focuses on providing salespersons with tools to organize follow-up, track leads, and manage sales processes. Salesforce CRM focuses on tracking customer data, interactions, and analytics to improve customer engagement. Both tools are expensive and require significant investment. A limitation is that both tools can be complex to use.

"...This software makes it easy to organize support requests and to mark their status for followup...." Peer review by Miles Treuhaft, Computer Software

"...It made it easy to engage clients (also eliminated work duplication) as opposed to having to use the social media APPS. ...." Peer review by Merida N., CUSTOMER CARE AGENT , Telecommunications

How efficiently Does Salesforce Sales Cloud and Salesforce CRM manage your Lead Tracking?

Salesforce Sales Cloud and Salesforce CRM are similar in their ability to track leads. Both tools allow users to manage leads, record contact information, and track the sales process. However, Salesforce Sales Cloud focuses more on sales activities like setting up automated campaigns and managing client care, while Salesforce CRM has a broader scope, including features like forecasting, reporting, and integration with other business systems. A limitation of both tools is that entering new leads can be time-consuming and require extensive training.

"...Ability to manage all your contacts and track opportunities from your mobile and desktop...." Peer review by Anonymous Reviewer, Publishing

"...Salesforce.com's Tasks function helps remind me to import sales leads and keep track of clients...." Peer review by Phillip D., Media Production

How can Salesforce Sales Cloud and Salesforce CRM optimize your Communication Management Workflow?

Salesforce Sales Cloud and Salesforce CRM both enable users to send emails, track calls, and manage activities. Salesforce Sales Cloud excels in reporting and automation, offering features like tracking email deliveries and generating reports. Salesforce CRM emphasizes integration with other platforms and offers built-in intelligence features. Both tools have limitations in tracking delivered messages.

"...Function to log a call and send email on the go is pretty good...." Peer review by Deepank khurana, Computer Software

"...I love being able to send emails through Gmail and having it log on the account. ...." Peer review by Tia W., Sales Director, Computer Software

Salesforce Sales Cloud in Action: Unique Use Cases

What makes Salesforce Sales Cloud ideal for Workflow Management?

Salesforce CRM in Action: Unique Use Cases

What makes Salesforce CRM ideal for Sales Document Management?

Salesforce Sales Cloud

About

Sales Performance Management Software

Salesforce CRM | Customer Relationship Management solution that brings companies and customers together

Age

1999

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Salesforce Sales Cloud and Salesforce CRM, An In-Depth Comparison 2024

Comparison Summary