Comparison Summary
This comparison report of Salesforce Sales Cloud vs. Zendesk Sell is based on a specific set of business needs and context. The comparison uses 38733 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Sales Cloud and Zendesk Sell
Salesforce Sales Cloud, Zendesk Sell, Pipedrive, HubSpot CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Sales Cloud covers Contact List Management, Engagement Management, Lead Tracking, Workflow Management, etc.
Zendesk Sell focuses on Communication Management with E-Mail, Engagement Management, Contact List Management with Phone Calls, Sales Call Management with Phone Calls, etc.
"There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the custo...mer. " - Patrick Spence
"Thanks to Zendesk Sell among other investments, we have unlocked new sales capacity. Our sales reps now have 80 percent of their time freed up for proactive selling, up from just 50 percent before. As sales leaders, that’s something we greatly appre...ciate and value. " - Jim Dugan
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Sales Cloud
Focus area
Salesforce Sales Cloud is better than Zendesk Sell for
Software Failure Risk
Zendesk Sell
Focus area
Zendesk Sell is better than Salesforce Sales Cloud for
Software Failure Risk
About
Sales Performance Management Software
Zendesk Sell | Enhance productivity, processes, and pipeline visibility for sales teams
Age
1999
2007
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
131
89
Total Goals
(we found evidences for)
22
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Grow market share
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Improve efficiency
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Improve ROI
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Improve stakeholder relations
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Scale best practices
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Improve visibility
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Increase customer life time value
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Enter new markets internationally or locally
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Manage risk
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Improve brand engagement
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Launch new products
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Improve digital and social presence
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Build brand awareness
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Improve consistency
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Shorten ramp up time
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Establish thought leadership
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Increase average basket value
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Improve navigation
- See 19 more
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve efficiency
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Launch new products
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Scale best practices
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Improve navigation
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Enter new markets internationally or locally
- See 6 more
Top Channels
Channels Used
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phone calls
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e-mail
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mobile
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mobile app
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offline
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website
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text SMS
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point of sale
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on premises
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user generated content
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blogs
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social media
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chat
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newsletter
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Slack
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video
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mass media
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support groups
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promotions
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events
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trade shows
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omnichannel
- See 19 more
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phone calls
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e-mail
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mobile
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mobile app
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offline
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website
-
text SMS
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point of sale
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on premises
-
user generated content
-
blogs
-
social media
-
chat
-
newsletter
-
Slack
-
video
-
mass media
-
support groups
-
promotions
-
events
-
trade shows
-
omnichannel
- See 19 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
