Salesforce Sales Cloud and Zoho CRM, An In-Depth Comparison 2024

Comparison Summary

Salesforce Sales Cloud: Salesforce-Sales-Cloud maximizes sales efficiency through advanced automation, data, and AI-powered intelligence. The right sales software and solutions enhance productivity and insights.

Zoho CRM: Zoho CRM is an online software that manages sales, marketing, and support in one platform. Trusted by over 100 million users worldwide, a free trial is available.

Salesforce Sales Cloud and Zoho CRM: Customer Satisfaction Data

Most deployed common Use Cases for Salesforce Sales Cloud and Zoho CRM

How can Salesforce Sales Cloud and Zoho CRM enhance your Contact List Management process?

Both Salesforce Sales Cloud and Zoho CRM manage contact lists. Salesforce Sales Cloud provides detailed configuration options for contact management, including profiles, record types, and page layouts. Zoho CRM is user-friendly for importing contacts and offers integration with Google and social media. Salesforce Sales Cloud allows for more granular control over contact management but has limitations with contact transfer between Mac systems and Salesforce. Zoho CRM's limitations include difficulty creating custom queries and duplicate contact issues.

"...Perfect for managing contacts and accounts, really like the integration with Outreach to manage email and calls with prospecting...." Peer review by Colton Olson, Computer Software

"...Great mobile applications to be always in contact with our customer...." Peer review by Erik B, Adviseur

What benefits does Salesforce Sales Cloud and Zoho CRM offer for Engagement Management?

Both Salesforce Sales Cloud and Zoho CRM offer features to manage customer engagement, such as tracking interactions, setting reminders, and sending follow-up emails. Salesforce Sales Cloud focuses on sales-specific functions and offers greater integration with other applications. Zoho CRM provides a broader range of functionalities, including accounting and project management, but might be less user-friendly for less technologically adept users. A limitation of both tools is that they require ongoing monitoring and training for optimal effectiveness.

"...A lot of information, great for cold calling, follow up on existing accounts...." Peer review by Oscar Garcia, Transportation/Trucking/Railroad

"...It is better used for engaging website visitors at the right time with the right context...." Peer review by Kemal Ertas, Customer Success, OpsGenie

How can Salesforce Sales Cloud and Zoho CRM enhance your Workflow Management process?

Salesforce Sales Cloud and Zoho CRM both enable users to customize and manage workflows. Salesforce Sales Cloud provides more features for complex workflows, but can be difficult to set up. Zoho CRM offers a simpler user interface and is more suitable for small businesses with simpler workflow needs. However, Zoho CRM's limitations in dynamic form layouts can restrict its usefulness for businesses with multiple workflows.

"...The simplicity and insight that this product brings to your everyday workflow is incredible...." Peer review by Brett Hogan, Computer Software

"...It's workflow is not always intuitive, but it gets the job done at a reasonable price point...." Peer review by David Y., President, Information Technology and Services

What Are the key features of Salesforce Sales Cloud and Zoho CRM for Communication Management?

Salesforce Sales Cloud and Zoho CRM both provide communication management features such as sending emails, tracking calls, and managing tasks. Salesforce Sales Cloud offers more advanced features, such as social media integration and reporting capabilities. Zoho CRM provides easier email customization and campaign management features. Both tools have limitations; Salesforce Sales Cloud struggles with tracking delivered messages, while Zoho CRM lacks business expense tracking and online community management.

"...It has automated many of our manual tasks including sending out emails to our parents and students...." Peer review by Merlinda Lu

"...It's easy to set up users, create aliases and track our emails. ...." Peer review by Verified Reviewer, Internet

Salesforce Sales Cloud in Action: Unique Use Cases

What solutions does Salesforce Sales Cloud provide for Lead Tracking?

Zoho CRM in Action: Unique Use Cases

How does Zoho CRM facilitate Lead Management?

Salesforce Sales Cloud

About

Sales Performance Management Software

Zoho CRM | Trust your sales to the CRM trusted by the world, Connect with your customers wherever they are

Age

1999

1996

Financials

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Salesforce Sales Cloud and Zoho CRM, An In-Depth Comparison 2024

Comparison Summary