Comparison Summary
This comparison report of Salesloft vs. Freshdesk Customer Success is based on a specific set of business needs and context. The comparison uses 19064 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesloft and Freshdesk Customer Success
Salesloft, Outreach, Vanillasoft Inside Sales CRM, etc., belong to a category of solutions that help Sales Engagement, whereas Freshdesk Customer Success, ChurnZero, Totango, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesloft covers Engagement Management with E-Mail, Communication Management with E-Mail, Sales Call Management with Phone Calls, Coaching with Phone Calls, etc.
Freshdesk Customer Success focuses on Workflow Management, Engagement Management, Lead Analytics, Training & Onboarding, etc.
"Finding the right people in our target accounts, and then knowing precisely what to say when we reach them so we connect with them that's where the LinkedIn Sales Navigator integration with SalesLoft wins for us. " - Kyle Norton
"Freshsuccess keeps us on track. In the past, we were often scrambling to get a handle on our customer base, and Freshsuccess helped us reduce that chaos. " - 7Geese
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Freshdesk Customer Success
Focus area
Freshdesk Customer Success is better than Salesloft for
Software Failure Risk
About
Sales Engagement platform for creating better buying experiences and closing more revenue.
Customer Success Software to strengthen customer relationships
Age
2011
2010
Financials
SERIES D
SERIES H
Business Need
Total Processes
(we found evidences for)
118
39
Total Goals
(we found evidences for)
19
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Enhance customer relationships
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Improve ROI
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Establish thought leadership
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Enter new markets internationally or locally
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Improve efficiency
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Shorten ramp up time
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Improve internal communications
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Build brand awareness
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Launch new products
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Grow market share
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Improve visibility
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Improve consistency
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Improve stakeholder relations
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Improve brand engagement
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Manage risk
-
Improve navigation
- See 16 more
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Enhance customer relationships
-
Acquire customers
-
Increase customer life time value
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Increase sales & revenue
-
Manage risk
-
Scale best practices
-
Improve consistency
-
Improve efficiency
-
Improve ROI
-
Launch new products
-
Establish thought leadership
-
Enter new markets internationally or locally
-
Improve navigation
- See 10 more
Top Channels
Channels Used
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e-mail
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games
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phone calls
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promotions
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chat
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offline
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point of sale
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user generated content
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blogs
- See 6 more
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e-mail
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games
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phone calls
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promotions
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chat
-
offline
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point of sale
-
user generated content
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blogs
- See 6 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
