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Salesmate Sales CRM vs Zendesk Sunshine: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Salesmate Sales CRM low Failure Risk for Zendesk Sunshine medium
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Comparison Summary

This comparison report of Salesmate Sales CRM vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 3273 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesmate Sales CRM and Zendesk Sunshine

Salesmate Sales CRM, Zendesk Sunshine, Close CRM, Salesflare, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesmate Sales CRM covers Communication Management with E-Mail, Sales Call Management with Phone Calls, Workflow Management with E-Mail, Engagement Management with E-Mail, etc.

Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

"Improved sales effectiveness. It's got everything we need, works efficiently and it is affordable. The team picked this over all of the others and they're using it. Great sales app. " - Robert Allen

"Zendesk is a platform that's really enabling us to focus on our customers. " - Daniel Santrella

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesmate Sales CRM

Focus area

Salesmate Sales CRM is better than Zendesk Sunshine for

Software Failure Risk

  • low

logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

About

Sales CRM Software for Growing Sales Teams

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Age

2016

2007

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

80

29

Total Goals
(we found evidences for)

11

6

Top Processes

Evidences indicate better relative satisfaction

communication management

Read Reviews (218)

Read Reviews (1)

sending & publishing communications

Read Reviews (109)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (104)

Read Reviews (1)

sales call management

Read Reviews (127)

Read Reviews (0)

call recording

Read Reviews (95)

Read Reviews (0)

meeting management

Read Reviews (20)

Read Reviews (0)

workflow management

Read Reviews (104)

Read Reviews (6)

engagement management

Read Reviews (100)

Read Reviews (12)

engaging and following up

Read Reviews (92)

Read Reviews (2)

contact list management

Read Reviews (91)

Read Reviews (4)

creating contact list

Read Reviews (24)

Read Reviews (0)

contacts history

Read Reviews (6)

Read Reviews (2)

tracking contacts

Read Reviews (2)

Read Reviews (0)

enriching contact list

Read Reviews (2)

Read Reviews (0)

forecasting

Read Reviews (74)

Read Reviews (0)

pipeline management

Read Reviews (30)

Read Reviews (1)

helpdesk management

Read Reviews (25)

Read Reviews (2)

generation of new leads

Read Reviews (18)

Read Reviews (0)

sales document management

Read Reviews (16)

Read Reviews (3)

contract management

Read Reviews (6)

Read Reviews (2)

proposal & quote management

Read Reviews (4)

Read Reviews (0)

discount management

Read Reviews (13)

Read Reviews (0)

training & onboarding

Read Reviews (12)

Read Reviews (2)

campaign management

Read Reviews (12)

Read Reviews (1)

products & pricelist management

Read Reviews (11)

Read Reviews (0)

social media management

Read Reviews (11)

Read Reviews (3)

social media analytics

Read Reviews (6)

Read Reviews (3)

engaging on social media

Read Reviews (2)

Read Reviews (0)

promotion management

Read Reviews (11)

Read Reviews (0)

conversion management

Read Reviews (10)

Read Reviews (0)

relationship management

Read Reviews (9)

Read Reviews (2)

customer feedback management

Read Reviews (9)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (4)

Read Reviews (2)

lead qualification

Read Reviews (8)

Read Reviews (0)

lead qualification: demographic

Read Reviews (2)

Read Reviews (0)

account management

Read Reviews (8)

Read Reviews (0)

content management

Read Reviews (5)

Read Reviews (0)

content sharing

Read Reviews (3)

Read Reviews (0)

follower management

Read Reviews (4)

Read Reviews (0)

competitive intelligence

Read Reviews (3)

Read Reviews (1)

lifetime value management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (0)

identify target customers

Read Reviews (2)

Read Reviews (0)

performance management

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve efficiency

  • Establish thought leadership

  • Launch new products

  • Enter new markets internationally or locally

  • Grow market share

  • Build brand awareness

  • Increase customer life time value

  • See 8 more

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting