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Compare SAP Customer Data Management vs Salesforce Connect

Failure Risk Guidance Security Report ?

Failure Risk for SAP Customer Data Management low Failure Risk for Salesforce Connect low
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Comparison Summary

For SAP Customer Data Management vs Salesforce Connect comparison, Our AI algorithm looked at 1553 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using SAP Customer Data Management and Salesforce Connect to solve their respective business needs.

Pros and cons of SAP Customer Data Management and Salesforce Connect

SAP Customer Data Management is more suited to businesses that require Engagement Management with Website and Loyalty Management with Social Media where as Salesforce Connect is focused towards Contact List Management with Mobile and Lead Management with Phone Calls .

Both SAP Customer Data Management and Salesforce Connect are Customer Data Platform software, peers recommend SAP Customer Data Management for loyalty management and social media management where as Salesforce Connect is more known for contact list management .

logo SAP Customer Data Management

Focus area

SAP Customer Data Management is better than Salesforce Connect for

Software Failure Risk

  • low

logo Salesforce Connect

Focus area

Salesforce Connect is better than SAP Customer Data Management for

Software Failure Risk

  • low

About

Business growth by unlocking the power of customer data management

Data Synchronization with Salesforce Connect - Salesforce.com

Age

1972

1999

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

49

43

Total Goals
(we found evidences for)

11

7

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (34)

Read Reviews (14)

engaging and following up

Read Reviews (23)

Read Reviews (11)

loyalty management

Read Reviews (26)

Read Reviews (0)

customise loyalty program

Read Reviews (3)

Read Reviews (0)

social media management

Read Reviews (20)

Read Reviews (4)

scheduling post to social media

Read Reviews (12)

Read Reviews (0)

managing social media account

Read Reviews (2)

Read Reviews (0)

social media analytics

Read Reviews (1)

Read Reviews (4)

product marketing

Read Reviews (11)

Read Reviews (0)

products & pricelist management

Read Reviews (10)

Read Reviews (1)

lifetime value management

Read Reviews (6)

Read Reviews (0)

sales document management

Read Reviews (6)

Read Reviews (6)

proposal & quote management

Read Reviews (6)

Read Reviews (2)

contract management

Read Reviews (0)

Read Reviews (4)

communication management

Read Reviews (5)

Read Reviews (9)

sending & publishing communications

Read Reviews (4)

Read Reviews (2)

tracking & monitoring communications

Read Reviews (1)

Read Reviews (6)

relationship management

Read Reviews (4)

Read Reviews (6)

segmentation and targeting

Read Reviews (4)

Read Reviews (0)

helpdesk management

Read Reviews (4)

Read Reviews (1)

campaign management

Read Reviews (3)

Read Reviews (0)

relationship marketing

Read Reviews (3)

Read Reviews (0)

training & onboarding

Read Reviews (1)

Read Reviews (3)

opportunity management

Read Reviews (0)

Read Reviews (7)

contact list management

Read Reviews (0)

Read Reviews (24)

workflow management

Read Reviews (0)

Read Reviews (10)

account management

Read Reviews (0)

Read Reviews (7)

generation of new leads

Read Reviews (0)

Read Reviews (4)

sales call management

Read Reviews (0)

Read Reviews (2)

customer case management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve visibility

  • Improve digital and social presence

  • Increase customer life time value

  • Improve ROI

  • Improve brand engagement

  • Grow market share

  • Launch new products

  • See 8 more

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve digital and social presence

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • website

  • offline

  • mobile

  • point of sale

  • on premises

  • mobile app

  • display advertisement

  • See 6 more

  • phone calls

  • e-mail

  • website

  • offline

  • mobile

  • point of sale

  • on premises

  • mobile app

  • display advertisement

  • See 6 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting