SAP Customer Data Management Overview

SAP Customer Data Management transforms unknown visitors into loyal customers, delivering personalized experiences and boosting revenue. It offers solutions for CIAM, consent management, and customer data platforms.

Use Cases

Customers recommend Engagement Management, Loyalty Management, Social Media Management, as the business use cases that they have been most satisfied with while using SAP Customer Data Management.

Other use cases:

  • Product Marketing
  • Products & Pricelist Management
  • Lifetime Value Management
  • Proposal & Quote Management
  • Sending & Publishing Communications
  • Relationship Management
  • Segmentation And Targeting
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using SAP Customer Data Management.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Visibility
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Improve ROI
  • Improve Brand Engagement
  • Grow Market Share
  • Launch New Products
See all business priorities See less business priorities

SAP Customer Data Management Use-Cases and Business Priorities: Customer Satisfaction Data

SAP Customer Data Management works with different mediums / channels such as Website. and Social Media.

SAP Customer Data Management's features include Personalization, Recording, Gamification, etc. and SAP Customer Data Management support capabilities include Chat Support, AI Powered, 24/7 Support, etc. also SAP Customer Data Management analytics capabilities include Analytics, and Custom Reports.

Reviews

"We needed a platform where customers could come to order and have a great experience. That's what SAP solutions have done for us. We've been able to grow and continue to improve that customer experience, enabling people to get closer to essential oi...ls." - Todd Thompson

SAP Customer Data Management, Hyland Governance, Openprise RevOps Performance Platform, mParticle, Tealium, etc., all belong to a category of solutions that help Customer Data Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SAP Customer Data Management

Top Industries

  • Retail
  • Media Production
  • Information Services

Popular in

  • Mid Market
  • Large Enterprise
  • Enterprise

SAP Customer Data Management is popular in Retail, Media Production, and Information Services and is widely used by Mid Market, Large Enterprise, and Enterprise.

Comprehensive Insights on SAP Customer Data Management Use Cases

How efficiently Does SAP Customer Data Management manage your Engagement Management?

How can SAP Customer Data Management optimize your Loyalty Management Workflow?

What makes SAP Customer Data Management ideal for Social Media Management?

What benefits does SAP Customer Data Management offer for Product Marketing?

What benefits does SAP Customer Data Management offer for Products & Pricelist Management?

29+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well SAP Customer Data Management solved their Customer Data Platform needs. Cuspera uses 806 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
SAP Customer Data Management testimonial

Todd Thompson

CIO

dōTERRA

We needed a platform where customers could come to order and have a great experience. That's what SAP solutions have done for us. We've been able to grow and continue to improve that customer experience, enabling people to get closer to essential oils. Testimonial By Todd Thompson
SAP Customer Data Management testimonial

Miriam Moscovici

Senior Director of Research and Innovation

BCD Travel

SAP Customer Data Cloud allows us to bring together the vast amount of data we have on our travelers and become an Intelligent Enterprise. Now we can sense our customers’ needs before they realize they have any. Testimonial By Miriam Moscovici
SAP Customer Data Management testimonial

Balaji Ganesan

VP of Information Services

Wacom

SAP solutions are much more tailored than other offerings for specific types of industries and markets. Regardless of company size, they provide a suite of tools and applications that make a profound difference, backed by a well-established ecosystem. Testimonial By Balaji Ganesan
CUSTOMERS TESTIMONIALS
SAP Customer Data Management testimonial

Todd Thompson

CIO

dōTERRA

We needed a platform where customers could come to order and have a great experience. That's what SAP solutions have done for us. We've been able to grow and continue to improve that customer experience, enabling people to get closer to essential oils. Testimonial By Todd Thompson
SAP Customer Data Management testimonial

Miriam Moscovici

Senior Director of Research and Innovation

BCD Travel

SAP Customer Data Cloud allows us to bring together the vast amount of data we have on our travelers and become an Intelligent Enterprise. Now we can sense our customers’ needs before they realize they have any. Testimonial By Miriam Moscovici
SAP Customer Data Management testimonial

Balaji Ganesan

VP of Information Services

Wacom

SAP solutions are much more tailored than other offerings for specific types of industries and markets. Regardless of company size, they provide a suite of tools and applications that make a profound difference, backed by a well-established ecosystem. Testimonial By Balaji Ganesan

Case Studies

Hospital & Health Care

CASE STUDY Siemens Healthineers

SAP is a key part of Siemens Healthineers' plan to drive innovation in healthcare. Siemens Healthineers uses SAP to support breakthroughs in global healthcare. The company focuses on sustainable prog...ress with IT and digital solutions. SAP helps Siemens Healthineers improve healthcare delivery and efficiency. The partnership aims to transform healthcare with advanced technology.

Sports

CASE STUDY NHL (National Hockey League)

SAP HANA Cloud and SAP Business Technology Platform help the NHL collect and analyze real-time and historical hockey data. The NHL wanted to improve team performance, fan engagement, and sustainabili...ty. SAP solutions process 30 gigabytes of puck and player tracking data per game and power NHL.com/stats, which gets over 100 million visits. Teams use the SAP-NHL Coaching Insights app for in-game decisions. SAP also supports the NHL's sustainability goals with cloud-based reporting for all 32 clubs.

Entertainment

CASE STUDY Sharks Sports & Entertainment (SSE)

SAP Business Technology Platform helped Sharks Sports & Entertainment connect data from many sources. SSE used SAP Datasphere to centralize vendor data and cut venue reporting time by 12 hours. Emplo...yee onboarding time dropped by 33%. SAP Customer Data Platform and Emarsys let SSE send fans personalized emails and manage customer data. SAP SuccessFactors made HR tasks easier and improved payroll and compliance. SSE now has better insights, faster operations, and a stronger fan experience.

Entertainment

CASE STUDY Cirque du Soleil

SAP S/4HANA Cloud, RISE with SAP, SAP SuccessFactors, and SAP Concur helped Cirque du Soleil modernize its global operations. The company needed to reduce manual recordkeeping and improve expense and... travel management for over 4,000 employees. SAP solutions enabled digital workflows, real-time data, and automation, cutting workload in half and reducing cost objects per tour by almost 80%. Cirque du Soleil now enjoys greater operational efficiency, transparent spend management, and improved employee engagement.

Sports

CASE STUDY FC Bayern

SAP SuccessFactors helped FC Bayern move HR to the cloud. The club replaced manual HR tasks with digital tools. Over 1,000 employees now use improved HR processes. SAP Sports One tracks player health... and helps with scouting. SAP Customer Checkout and Emarsys make fan experiences better. FC Bayern consolidated 52 systems to use fan data for personalized marketing. 50,000 transactions are processed on matchdays at Allianz Arena.

Entertainment

CASE STUDY Coldplay

SAP worked with Coldplay to create the Music of the Spheres World Tour app. Coldplay wanted to make their world tour more sustainable. The app helps fans see the carbon impact of their travel and cho...ose greener options. Over 1 million people in more than 150 countries have downloaded the app since March 2022. The app has a 4.8 out of 5 rating. Coldplay uses SAP technology to track and reduce tour emissions and engage fans in sustainability.

Video

Get to Know Your Customer - Discover SAP Customer Data Management Solutions (Demo)

Video Thumbnail

Frequently Asked Questions(FAQ)

for SAP Customer Data Management

What is SAP Customer Data Management?

SAP Customer Data Management uses data-driven insights to understand customers, engage with them confidently, and deliver brand promises. It is customer centric, and helps to boost revenue, lower costs, and grows business.

It helps turn unknown visitors into known, loyal customers and deliver trusted, hyper-personalized experiences. It offers enterprise-ready solutions focused on SAP Customer Data Platform, SAP Customer Identity and Access Management (CIAM) for B2C, SAP Enterprise Consent and Preference Management, and SAP Customer Identity and Access Management (CIAM) for B2B.

SAP Customer Data Platform enables the audience to grow and build trusted, personalized customer relationships based on transparency and personal data control. SAP Customer Identity and Access Management for B2C turns unknown visitors into known, loyal buyers, and reduces friction at the point of registration and delivers trusted, personalized engagements throughout the customer journey. SAP Enterprise Consent and Preference Management build customer relationships based on transparency and control using customer consent and preference management tools. SAP Customer Identity and Access Management for B2B build trusted customer and partner relationships across all channels, while speeding time to value.

What is SAP Customer Data Management used for?

SAP Customer Data Management is a Customer Data Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Loyalty Management and Social Media Management .

What are the top features of SAP Customer Data Management?

Personalization, Recording and Gamification are some of the top features of SAP Customer Data Management.

Who uses SAP Customer Data Management?

SAP Customer Data Management is used by Retail, Media Production and Information Services among other industries.

What are SAP Customer Data Management alternatives?

Hyland Governance, Openprise RevOps Performance Platform, MParticle and Tealium are popular alternatives for SAP Customer Data Management.

Where is SAP Customer Data Management located?

SAP Customer Data Management is headquartered at 3999 West Chester Pike, Newtown Square, PA 19073, USA.
lightning

Peers used SAP Customer Data Management for engagement management and loyalty management

SAP Customer Data Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.97/5

Read Reviews (6)
Analytics

4.27/5

Read Reviews (54)
Custom Reports

3.95/5

Read Reviews (44)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.97/5

Read Reviews (6)
Analytics

4.27/5

Read Reviews (54)
Custom Reports

3.95/5

Read Reviews (44)

SAP Customer Data Management Integrations

SAP Customer Data Management integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import
Data Export


Few API Integrations for SAP Customer Data Management

Software Failure Risk Guidance

?

for SAP Customer Data Management

Overall Risk Meter

Low Medium High

Top Failure Risks for SAP Customer Data Management

SAP SE News

M&A

SBI Securities Co. Ltd. Acquires 6,526 Shares of SAP SE (NYSE:SAP) - MarketBeat

Multiple investors, including funds advised by Trust Investment Advisors and managed by WhiteOak Capital, Gaja Capital, and Neo Asset Management, have acquired a 6% stake in Fractal Analytics for $150 million. Legal counsel for the transaction was provided by Saraf and Partners, Shardul Amarchand Mangaldas & Co, AZB & Partners, and Kirkland & Ellis.

Product

LeverX Unlocks New Era of SAP Automation: Integrated Process Solution Now Available on ...

LeverX has launched its Integrated Process Solution (IPS) on the SAP Store, enhancing SAP automation by integrating with core SAP components like SAP S/4HANA and SAP Fiori. IPS aims to streamline workflows, improve decision-making, and ensure compliance, marking a significant step in digital transformation for enterprises using SAP.

Product

KloudGin's Integration Adapter for SAP Work Management Solutions Now Available on SAP Store

KloudGin has launched its Integration Adapter for SAP Work Management Solutions on the SAP Store. Built on the SAP Business Technology Platform, this adapter integrates with SAP S/4HANA Cloud Private Edition, SAP S/4HANA Utilities, and SAP ERP. It offers a unified asset and work management solution tailored for utilities and public sector customers, enhancing operational efficiency and customer engagement.

Financial

SAP to Release Second Quarter 2025 Results

SAP will announce its second quarter 2025 financial results on July 22, 2025. CEO Christian Klein and CFO Dominik Asam will present the figures and provide an outlook for the year in a virtual analyst conference.

SAP SE Profile

Company Name

SAP SE

Year Founded

1972

HQ Location

3999 West Chester Pike, Newtown Square, PA 19073, USA

Employees

10001+

Social

Financials

IPO