Comparison Summary
This comparison report of SAP Customer Experience vs. Act! is based on a specific set of business needs and context. The comparison uses 8472 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Customer Experience and Act!
SAP Customer Experience, Act!, BUSINESSNEXT (formerly CRMNEXT), Siebel CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
Act! focuses on Contact List Management, Engagement Management with E-Mail, Communication Management with E-Mail, Sales Document Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SAP Customer Experience
Focus area
SAP Customer Experience is better than Act! for
Software Failure Risk
About
Software to understand customers and engage them while growing revenue
Act! CR
Age
1972
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
101
84
Total Goals
(we found evidences for)
16
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
-
Increase sales & revenue
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Scale best practices
-
Improve efficiency
-
Grow market share
-
Improve digital and social presence
-
Enter new markets internationally or locally
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Increase customer life time value
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Improve brand engagement
-
Improve stakeholder relations
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Launch new products
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Establish thought leadership
-
Improve internal communications
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Build brand awareness
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Manage risk
- See 13 more
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Acquire customers
-
Enhance customer relationships
-
Increase sales & revenue
-
Enter new markets internationally or locally
-
Improve ROI
-
Improve internal communications
-
Scale best practices
-
Improve brand engagement
-
Grow market share
-
Improve consistency
- See 7 more
Top Channels
Channels Used
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e-mail
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phone calls
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social media
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website
-
offline
-
point of sale
-
mobile
-
promotions
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channel partners
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on premises
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text SMS
-
print media
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magazine
-
mobile app
-
trade shows
-
newsletter
-
Facebook
-
user generated content
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blogs
-
events
-
chat
- See 18 more
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e-mail
-
phone calls
-
social media
-
website
-
offline
-
point of sale
-
mobile
-
promotions
-
channel partners
-
on premises
-
text SMS
-
print media
-
magazine
-
mobile app
-
trade shows
-
newsletter
-
Facebook
-
user generated content
-
blogs
-
events
-
chat
- See 18 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
