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SAP Customer Experience vs C2CRM: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of SAP Customer Experience vs. C2CRM is based on a specific set of business needs and context. The comparison uses 4787 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SAP Customer Experience and C2CRM

SAP Customer Experience, C2CRM, BUSINESSNEXT, Siebel CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.

C2CRM focuses on Drip Marketing with Newsletter, Social Media Management with Mobile, Relationship Management, Sales Document Management with E-Mail, etc.

"SAP Advisory Services brought us deep expert knowledge and best practices to enable innovation for our marketing channels and transform our whole marketing network with SAP Customer Experience solutions. " - Alesi Wei

"What was needed was a software that could automate data entry into a system that easily tracks all of their requests while notifying all the stakeholders of the completion of every stage in the process. " - Jessica Kosty

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SAP Customer Experience

Focus area

SAP Customer Experience is better than C2CRM for

Software Failure Risk

  • medium

logo C2CRM

Focus area

Software Failure Risk

  • medium

About

Software to understand customers and engage them while growing revenue

Flexible CRM that manages client relationships throughout the sales cycle.

Age

1972

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

101

43

Total Goals
(we found evidences for)

16

9

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


sales document management

proposal & quote management

contract management


helpdesk management


relationship management


contact list management



campaign management

campaign analytics



communication management

sending & publishing communications

tracking & monitoring communications



workflow management


social media management

social media analytics

managing social media account


training & onboarding


customer feedback management

measuring customer satisfaction



knowledge management


lifetime value management




touchpoint management


channel management


promotion management



products & pricelist management


generation of new leads


loyalty management

customise loyalty program

identify target customers


customer case management


opportunity management




performance management


conversion management


social media marketing


account management


pipeline management





lead qualification


content management



sales call management


competitive intelligence



revenue cycle management


billing and invoice management


community building



business development


subscription management



trade show marketing


courses & assessment


relationship marketing


advocacy management



personalized marketing


distribution management



follower management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Grow market share

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Increase customer life time value

  • Improve brand engagement

  • Improve stakeholder relations

  • Launch new products

  • Establish thought leadership

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • See 13 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Enter new markets internationally or locally

  • Launch new products

  • Scale best practices

  • Improve stakeholder relations

  • Grow market share

  • Improve internal communications

  • See 6 more

Top Channels

Channels Used

  • mobile

  • e-mail

  • mobile app

  • newsletter

  • offline

  • on premises

  • phone calls

  • user generated content

  • blogs

  • website

  • See 7 more
  • mobile

  • e-mail

  • mobile app

  • newsletter

  • offline

  • on premises

  • phone calls

  • user generated content

  • blogs

  • website

  • See 7 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting