Comparison Summary
This comparison report of SAP Customer Experience vs. C2CRM is based on a specific set of business needs and context. The comparison uses 4787 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Customer Experience and C2CRM
SAP Customer Experience, C2CRM, BUSINESSNEXT (formerly CRMNEXT), Siebel CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
C2CRM focuses on Drip Marketing with Newsletter, Social Media Management with Mobile, Relationship Management, Sales Document Management with E-Mail, etc.
"Employees in more than 20 countries profit fromconsistent and complete information on customers and sales and service objects, which has also helped RRPS benefit from new business opportunities. " - Lisa Hamma
"The JD Edwards integration piece of the solution was very important because we had over 100,000 customer records in this database with multiple contacts that needed to be successfully transferred into C2, Our sales reps needed the capability to quic...kly turn quotes into orders. We also wanted a central repository for our product data that could be accessed by our multi-channel sellÂing organization. " - Dolge
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SAP Customer Experience
Focus area
SAP Customer Experience is better than C2CRM for
Software Failure Risk
About
Software to understand customers and engage them while growing revenue
Flexible CRM that manages client relationships throughout the sales cycle.
Age
1972
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
101
43
Total Goals
(we found evidences for)
16
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve efficiency
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
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Increase customer life time value
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Improve brand engagement
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Improve stakeholder relations
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Launch new products
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Establish thought leadership
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Improve internal communications
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Build brand awareness
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Manage risk
- See 13 more
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Enhance customer relationships
-
Increase sales & revenue
-
Acquire customers
-
Enter new markets internationally or locally
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Launch new products
-
Scale best practices
-
Improve stakeholder relations
-
Grow market share
-
Improve internal communications
- See 6 more
Top Channels
Channels Used
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mobile
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e-mail
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mobile app
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newsletter
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offline
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on premises
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phone calls
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user generated content
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blogs
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website
- See 7 more
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mobile
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e-mail
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mobile app
-
newsletter
-
offline
-
on premises
-
phone calls
-
user generated content
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blogs
-
website
- See 7 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
