Comparison Summary
This comparison report of SAP Customer Experience vs. Commence is based on a specific set of business needs and context. The comparison uses 5766 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Customer Experience and Commence
SAP Customer Experience, Commence, BUSINESSNEXT (formerly CRMNEXT), Siebel CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
Commence focuses on Generation Of New Leads with E-Mail, Contact List Management, Campaign Management, Engagement Management with Phone Calls, etc.
"SAP Advisory Services brought us deep expert knowledge and best practices to enable innovation for our marketing channels and transform our whole marketing network with SAP Customer Experience solutions. " - Alesi Wei
"Commence has provide us with the solution we need to manage our sales and marketing activities in a format that is easy to understand and use. Commence has also been flexible enough that we have been able to customize and maintain it without having ...to rely on external consultants. We are using Commence every day to improve our effectiveness. We are very satisfied and I would recommend Commence to any company looking to improve communication with their customers. " - Keith W. Torrance
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SAP Customer Experience
Focus area
SAP Customer Experience is better than Commence for
Software Failure Risk
About
Software to understand customers and engage them while growing revenue
Customer Relationship Management (CRM) Software
Age
1972
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
101
69
Total Goals
(we found evidences for)
16
15
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
-
Improve efficiency
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
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Increase customer life time value
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Improve brand engagement
-
Improve stakeholder relations
-
Launch new products
-
Establish thought leadership
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Improve internal communications
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Build brand awareness
-
Manage risk
- See 13 more
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Enhance customer relationships
-
Acquire customers
-
Improve internal communications
-
Increase sales & revenue
-
Improve stakeholder relations
-
Improve efficiency
-
Launch new products
-
Scale best practices
-
Build brand awareness
-
Improve brand engagement
-
Improve ROI
-
Improve consistency
-
Grow market share
-
Increase customer life time value
-
Enter new markets internationally or locally
- See 12 more
Top Channels
Channels Used
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phone calls
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e-mail
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social media
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offline
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point of sale
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website
-
user generated content
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blogs
- See 5 more
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phone calls
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e-mail
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social media
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offline
-
point of sale
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website
-
user generated content
-
blogs
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
