Comparison Summary
This comparison report of SAP Customer Experience vs. Copper is based on a specific set of business needs and context. The comparison uses 8977 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Customer Experience and Copper
SAP Customer Experience, Copper, BUSINESSNEXT (formerly CRMNEXT), Siebel CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
Copper focuses on Engagement Management with E-Mail, Contact List Management with E-Mail, Lead Tracking, Lead Management, etc.
"Employees in more than 20 countries profit fromconsistent and complete information on customers and sales and service objects, which has also helped RRPS benefit from new business opportunities. " - Lisa Hamma
"Thanks to Copper, we can easily find and look back at email conversations, each other's notes, and even create custom fields for questions asked to make sure we're getting a full picture of the candidate. " - Caroline Yeager
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SAP Customer Experience
Focus area
SAP Customer Experience is better than Copper for
Software Failure Risk
About
Software to understand customers and engage them while growing revenue
Copper | CRM Software Built for Google & G-Suite
Age
1972
Financials
IPO
Business Need
Total Processes
(we found evidences for)
101
89
Total Goals
(we found evidences for)
16
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve efficiency
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
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Increase customer life time value
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Improve brand engagement
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Improve stakeholder relations
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Launch new products
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Establish thought leadership
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Improve internal communications
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Build brand awareness
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Manage risk
- See 13 more
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Enhance customer relationships
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Acquire customers
-
Increase sales & revenue
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Scale best practices
-
Improve internal communications
-
Improve stakeholder relations
-
Launch new products
-
Build brand awareness
-
Grow market share
-
Enter new markets internationally or locally
-
Improve visibility
-
Improve ROI
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Improve digital and social presence
- See 10 more
Top Channels
Channels Used
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e-mail
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phone calls
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offline
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mobile
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point of sale
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website
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mobile app
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video
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social media
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on premises
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promotions
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user generated content
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blogs
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chat
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Facebook
-
events
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trade shows
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Slack
-
games
- See 16 more
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e-mail
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phone calls
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offline
-
mobile
-
point of sale
-
website
-
mobile app
-
video
-
social media
-
on premises
-
promotions
-
user generated content
-
blogs
-
chat
-
Facebook
-
events
-
trade shows
-
Slack
-
games
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
