Comparison Summary
This comparison report of SAP Customer Experience vs. FreeAgent CRM is based on a specific set of business needs and context. The comparison uses 4813 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Customer Experience and FreeAgent CRM
SAP Customer Experience, FreeAgent CRM, BUSINESSNEXT (formerly CRMNEXT), Siebel CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
FreeAgent CRM focuses on Engagement Management with E-Mail, Collaboration, Workflow Management, Generation Of New Leads with Mobile, etc.
"Employees in more than 20 countries profit fromconsistent and complete information on customers and sales and service objects, which has also helped RRPS benefit from new business opportunities. " - Lisa Hamma
"Having our entire team collaborate on a project is critical for us. FreeAgent helps us align and coordinate so that we can be more than the sum of our parts. " - KJ Street Consulting
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SAP Customer Experience
Focus area
SAP Customer Experience is better than FreeAgent CRM for
Software Failure Risk
About
Software to understand customers and engage them while growing revenue
CRM and Work Management
Age
1972
Financials
IPO
SEED
Business Need
Total Processes
(we found evidences for)
101
35
Total Goals
(we found evidences for)
16
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
-
Increase sales & revenue
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Scale best practices
-
Improve efficiency
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Grow market share
-
Improve digital and social presence
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Enter new markets internationally or locally
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Increase customer life time value
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Improve brand engagement
-
Improve stakeholder relations
-
Launch new products
-
Establish thought leadership
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Improve internal communications
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Build brand awareness
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Manage risk
- See 13 more
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Enhance customer relationships
-
Increase sales & revenue
-
Improve efficiency
-
Acquire customers
-
Improve ROI
-
Improve internal communications
-
Improve stakeholder relations
-
Improve brand engagement
-
Establish thought leadership
-
Scale best practices
-
Increase customer life time value
- See 8 more
Top Channels
Channels Used
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e-mail
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mobile
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text SMS
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promotions
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phone calls
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mobile app
- See 3 more
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e-mail
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mobile
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text SMS
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promotions
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phone calls
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mobile app
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
