Comparison Summary
This comparison report of SAP Customer Experience vs. Front is based on a specific set of business needs and context. The comparison uses 7657 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Customer Experience and Front
SAP Customer Experience, BUSINESSNEXT (formerly CRMNEXT), Siebel CRM, etc., belong to a category of solutions that help CRM, whereas Front, Gainsight Platform, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
Front focuses on Collaboration with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Engagement Management with E-Mail, etc.
"Our sales and services are core to our business. Allowing clients to manage those subscriptions and licenses online means faster time to value for them and greater scalability for us.SAP Customer Experience solutions make it all possible. " - Sharif Aly
"You're always limited by the information that comes up on the screen. Front gives you the information you need to continue and improve that customer experience. " - Zach Smith
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SAP Customer Experience
Focus area
SAP Customer Experience is better than Front for
Software Failure Risk
About
Software to understand customers and engage them while growing revenue
Customer Communication hub connecting all communication channels
Age
1972
2013
Financials
IPO
SERIES D
Business Need
Total Processes
(we found evidences for)
101
68
Total Goals
(we found evidences for)
16
12
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve efficiency
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
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Increase customer life time value
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Improve brand engagement
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Improve stakeholder relations
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Launch new products
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Establish thought leadership
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Improve internal communications
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Build brand awareness
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Manage risk
- See 13 more
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Enhance customer relationships
-
Acquire customers
-
Improve internal communications
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Improve ROI
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Increase sales & revenue
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Scale best practices
-
Improve efficiency
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Improve digital and social presence
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Launch new products
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Improve visibility
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Improve stakeholder relations
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Improve consistency
- See 9 more
Top Channels
Channels Used
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e-mail
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chat
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social media
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text SMS
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phone calls
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Facebook
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user generated content
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website
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blogs
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Twitter
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Slack
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video
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promotions
-
omnichannel
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offline
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on premises
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mobile
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mobile app
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mass media
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television
-
movies
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print media
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magazine
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point of sale
- See 21 more
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e-mail
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chat
-
social media
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text SMS
-
phone calls
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Facebook
-
user generated content
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website
-
blogs
-
Twitter
-
Slack
-
video
-
promotions
-
omnichannel
-
offline
-
on premises
-
mobile
-
mobile app
-
mass media
-
television
-
movies
-
print media
-
magazine
-
point of sale
- See 21 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
