Comparison Summary
This comparison report of SAP Customer Experience vs. HubSpot CRM is based on a specific set of business needs and context. The comparison uses 46058 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Customer Experience and HubSpot CRM
SAP Customer Experience, HubSpot CRM, BUSINESSNEXT (formerly CRMNEXT), Siebel CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
HubSpot CRM focuses on Communication Management with E-Mail, Engagement Management with E-Mail, Contact List Management with E-Mail, Lead Tracking with E-Mail, etc.
"Employees in more than 20 countries profit fromconsistent and complete information on customers and sales and service objects, which has also helped RRPS benefit from new business opportunities. " - Lisa Hamma
"Our franchisees are their own LLCs, and they wanted more access, control, and input into sales and marketing, They wanted to see email performance and analyze contacts. But we were very limited in what we could do. " - Haley Irwin
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SAP Customer Experience
Focus area
SAP Customer Experience is better than HubSpot CRM for
Software Failure Risk
About
Software to understand customers and engage them while growing revenue
HubSpot CRM | For Sales Leaders
Age
1972
2006
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
101
145
Total Goals
(we found evidences for)
16
19
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Scale best practices
-
Improve efficiency
-
Grow market share
-
Improve digital and social presence
-
Enter new markets internationally or locally
-
Increase customer life time value
-
Improve brand engagement
-
Improve stakeholder relations
-
Launch new products
-
Establish thought leadership
-
Improve internal communications
-
Build brand awareness
-
Manage risk
- See 13 more
-
Acquire customers
-
Enhance customer relationships
-
Increase sales & revenue
-
Improve ROI
-
Scale best practices
-
Grow market share
-
Improve internal communications
-
Enter new markets internationally or locally
-
Improve digital and social presence
-
Improve stakeholder relations
-
Improve efficiency
-
Build brand awareness
-
Improve visibility
-
Launch new products
-
Shorten ramp up time
-
Establish thought leadership
-
Improve consistency
-
Improve brand engagement
-
Increase customer life time value
- See 16 more
Top Channels
Channels Used
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e-mail
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phone calls
-
social media
-
website
-
user generated content
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blogs
-
offline
-
chat
-
point of sale
-
mobile
-
Facebook
-
video
-
LinkedIn
-
promotions
-
on premises
-
mobile app
-
newsletter
-
trade shows
-
Twitter
-
events
-
Instagram
-
games
-
text SMS
-
coupons
-
Facebook page
-
channel partners
-
Slack
-
Skype
-
print media
-
support groups
-
Pinterest
-
magazine
-
causes and charity
-
mass media
-
display advertisement
- See 32 more
-
e-mail
-
phone calls
-
social media
-
website
-
user generated content
-
blogs
-
offline
-
chat
-
point of sale
-
mobile
-
Facebook
-
video
-
LinkedIn
-
promotions
-
on premises
-
mobile app
-
newsletter
-
trade shows
-
Twitter
-
events
-
Instagram
-
games
-
text SMS
-
coupons
-
Facebook page
-
channel partners
-
Slack
-
Skype
-
print media
-
support groups
-
Pinterest
-
magazine
-
causes and charity
-
mass media
-
display advertisement
- See 32 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
