Comparison Summary
This comparison report of SAP Customer Experience vs. HubSpot Service Hub is based on a specific set of business needs and context. The comparison uses 7303 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Customer Experience and HubSpot Service Hub
SAP Customer Experience, BUSINESSNEXT (formerly CRMNEXT), Siebel CRM, etc., belong to a category of solutions that help CRM, whereas HubSpot Service Hub, Teamsupport, Help Scout, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
HubSpot Service Hub focuses on Knowledge Management with User Generated Content, Helpdesk Management with User Generated Content, Customer Feedback Management with E-Mail, Engagement Management, etc.
"Our customers depend on us to help them celebrate their employees, and we depend on SAP Customer Experience to provide customers with a digital experience that their employees can use to select customized rewards. " - Sarah Williams
"HubSpot is a great tool and it's helping us to grow our business. We've enjoyed working with the onboarding and services teams, and they've both helped coach us to inbound marketing success. " - Claes Friberg
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SAP Customer Experience
Focus area
SAP Customer Experience is better than HubSpot Service Hub for
Software Failure Risk
HubSpot Service Hub
Focus area
HubSpot Service Hub is better than SAP Customer Experience for
Software Failure Risk
About
Software to understand customers and engage them while growing revenue
Customer service software to answer customer queries and issues.
Age
1972
2006
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
101
76
Total Goals
(we found evidences for)
16
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve efficiency
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
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Increase customer life time value
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Improve brand engagement
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Improve stakeholder relations
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Launch new products
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Establish thought leadership
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Improve internal communications
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Build brand awareness
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Manage risk
- See 13 more
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Acquire customers
-
Enhance customer relationships
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Increase sales & revenue
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Improve digital and social presence
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Improve internal communications
-
Improve ROI
-
Launch new products
-
Improve consistency
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Scale best practices
-
Improve efficiency
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Improve visibility
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Establish thought leadership
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Grow market share
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Improve brand engagement
- See 11 more
Top Channels
Channels Used
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e-mail
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user generated content
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blogs
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phone calls
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chat
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website
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social media
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video
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Instagram
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Slack
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offline
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Facebook
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mobile
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promotions
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on premises
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games
-
point of sale
-
causes and charity
- See 15 more
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e-mail
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user generated content
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blogs
-
phone calls
-
chat
-
website
-
social media
-
video
-
Instagram
-
Slack
-
offline
-
Facebook
-
mobile
-
promotions
-
on premises
-
games
-
point of sale
-
causes and charity
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
