Comparison Summary
This comparison report of SAP Customer Experience vs. Keela is based on a specific set of business needs and context. The comparison uses 5572 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Customer Experience and Keela
SAP Customer Experience, Keela, BUSINESSNEXT (formerly CRMNEXT), Siebel CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
Keela focuses on Engagement Management with Offline, Communication Management with E-Mail, Contact List Management with E-Mail, Campaign Management with E-Mail, etc.
"Employees in more than 20 countries profit fromconsistent and complete information on customers and sales and service objects, which has also helped RRPS benefit from new business opportunities. " - Lisa Hamma
"The driving force behind SheJumps’ impact is the commitment and dedication of SheJumps volunteers. With 170+ volunteers throughout the United States and Canada, the volunteers bring various passions and skillsets to the table. With a small full-time... staff, we’ve learned a lot over the years and have made adjustments on how to engage volunteers in many different regions that have different outdoor landscapes. " - Angela Crampton
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SAP Customer Experience
Focus area
SAP Customer Experience is better than Keela for
Software Failure Risk
About
Software to understand customers and engage them while growing revenue
The Fundraising CRM for Nonprofits
Age
1972
Financials
IPO
SEED
Business Need
Total Processes
(we found evidences for)
101
42
Total Goals
(we found evidences for)
16
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve efficiency
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
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Increase customer life time value
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Improve brand engagement
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Improve stakeholder relations
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Launch new products
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Establish thought leadership
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Improve internal communications
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Build brand awareness
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Manage risk
- See 13 more
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Increase sales & revenue
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Improve internal communications
-
Enhance customer relationships
-
Scale best practices
-
Improve brand engagement
-
Improve stakeholder relations
-
Increase average basket value
- See 4 more
Top Channels
Channels Used
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e-mail
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offline
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causes and charity
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website
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mobile
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social media
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point of sale
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on premises
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user generated content
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blogs
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promotions
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phone calls
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mobile app
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events
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trade shows
- See 12 more
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e-mail
-
offline
-
causes and charity
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website
-
mobile
-
social media
-
point of sale
-
on premises
-
user generated content
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blogs
-
promotions
-
phone calls
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mobile app
-
events
-
trade shows
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
