Comparison Summary
This comparison report of SAP Customer Experience vs. LionDesk is based on a specific set of business needs and context. The comparison uses 4977 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Customer Experience and LionDesk
SAP Customer Experience, LionDesk, BUSINESSNEXT (formerly CRMNEXT), Siebel CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
LionDesk focuses on Drip Marketing with E-Mail, Engagement Management with E-Mail, Communication Management with E-Mail, Contact List Management with Phone Calls, etc.
"SAP Customer Experience solutions are at the heart of avec box. Thanks to the innovation and dedication of SAP and its partners, we can now offer customers a more pleasurable and convenient shopping experiencethat suits their schedules –day or night. " - Dirk Muehlhaeuser
"LionDesk has changed my business! My follow up is phenomenal and my realtor partners know it. My campaigns make it easy and streamlined to stay in touch. To get them on the phone, to follow up on paperwork, reminders like do's and dont's during the ...mortgage process, pre approved buyer, past client and mortgage checkup keeps me on point and top of mind. The daily activity email reminds to call. Don't get me started on the mass video text and video email! I don't even know what I was doing before! There's no way to manage a big pipeline without this! Too many similar names and clients to keep up! LionDesk is a must! " - Carol Escobar
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SAP Customer Experience
Focus area
SAP Customer Experience is better than LionDesk for
Software Failure Risk
About
Software to understand customers and engage them while growing revenue
Cloud-Based CRM & Communications Tool for Realtors & Brokers
Age
1972
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
101
49
Total Goals
(we found evidences for)
16
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve efficiency
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
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Increase customer life time value
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Improve brand engagement
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Improve stakeholder relations
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Launch new products
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Establish thought leadership
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Improve internal communications
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Build brand awareness
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Manage risk
- See 13 more
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Enhance customer relationships
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Acquire customers
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Enter new markets internationally or locally
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Shorten ramp up time
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Grow market share
- See 2 more
Top Channels
Channels Used
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e-mail
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video
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phone calls
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text SMS
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social media
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website
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Facebook
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offline
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point of sale
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causes and charity
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chat
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promotions
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mobile
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mobile app
- See 11 more
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e-mail
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video
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phone calls
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text SMS
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social media
-
website
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Facebook
-
offline
-
point of sale
-
causes and charity
-
chat
-
promotions
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mobile
-
mobile app
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
