Comparison Summary
This comparison report of SAP Customer Experience vs. Market Leader is based on a specific set of business needs and context. The comparison uses 5318 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Customer Experience and Market Leader
SAP Customer Experience, Market Leader, BUSINESSNEXT (formerly CRMNEXT), Siebel CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
Market Leader focuses on Engagement Management with E-Mail, Generation Of New Leads with Website, Contact List Management with E-Mail, Conversion Management with E-Mail, etc.
"Employees in more than 20 countries profit fromconsistent and complete information on customers and sales and service objects, which has also helped RRPS benefit from new business opportunities. " - Lisa Hamma
"I’ve been using Market Leader leads for almost a year now, and I’ve had lots of success with them. I’ve had two closed listings from these leads and have gotten at least two buyers from sign calls for those listings. The leads are very reasonably pr...iced and I typically get more leads than I pay for each month. Love it! " - Laura Smith
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SAP Customer Experience
Focus area
SAP Customer Experience is better than Market Leader for
Software Failure Risk
About
Software to understand customers and engage them while growing revenue
Real Estate CRM Software pioneer in lead generation and contact management systems
Age
1972
Financials
IPO
M&A
Business Need
Total Processes
(we found evidences for)
101
61
Total Goals
(we found evidences for)
16
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
-
Increase sales & revenue
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Scale best practices
-
Improve efficiency
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
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Increase customer life time value
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Improve brand engagement
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Improve stakeholder relations
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Launch new products
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Establish thought leadership
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Improve internal communications
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Build brand awareness
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Manage risk
- See 13 more
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Acquire customers
-
Enhance customer relationships
-
Enter new markets internationally or locally
-
Improve digital and social presence
-
Scale best practices
-
Improve ROI
-
Grow market share
-
Increase sales & revenue
-
Launch new products
-
Build brand awareness
-
Improve efficiency
- See 8 more
Top Channels
Channels Used
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e-mail
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social media
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website
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Facebook
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phone calls
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video
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LinkedIn
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text SMS
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newsletter
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user generated content
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blogs
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promotions
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offline
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on premises
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games
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Instagram
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Twitter
-
mobile
- See 15 more
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e-mail
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social media
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website
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Facebook
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phone calls
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video
-
LinkedIn
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text SMS
-
newsletter
-
user generated content
-
blogs
-
promotions
-
offline
-
on premises
-
games
-
Instagram
-
Twitter
-
mobile
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
