Comparison Summary
This comparison report of SAP Customer Experience vs. Microsoft Dynamics 365 for Sales is based on a specific set of business needs and context. The comparison uses 9711 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Customer Experience and Microsoft Dynamics 365 for Sales
SAP Customer Experience, Microsoft Dynamics 365 for Sales, BUSINESSNEXT (formerly CRMNEXT), Siebel CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
Microsoft Dynamics 365 for Sales focuses on Engagement Management, Contact List Management, Lead Tracking with E-Mail, Sales Document Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SAP Customer Experience
Focus area
SAP Customer Experience is better than Microsoft Dynamics 365 for Sales for
Software Failure Risk
Microsoft Dynamics 365 for Sales
Focus area
Microsoft Dynamics 365 for Sales is better than SAP Customer Experience for
Software Failure Risk
About
Software to understand customers and engage them while growing revenue
Sales Force Automation | Microsoft Dynamics 365
Age
1972
1975
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
101
97
Total Goals
(we found evidences for)
16
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve efficiency
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
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Increase customer life time value
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Improve brand engagement
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Improve stakeholder relations
-
Launch new products
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Establish thought leadership
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Improve internal communications
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Build brand awareness
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Manage risk
- See 13 more
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Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
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Improve ROI
-
Improve efficiency
-
Improve internal communications
-
Scale best practices
-
Improve visibility
-
Improve stakeholder relations
-
Grow market share
-
Increase customer life time value
-
Launch new products
-
Manage risk
-
Enter new markets internationally or locally
- See 11 more
Top Channels
Channels Used
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e-mail
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phone calls
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offline
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point of sale
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website
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on premises
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social media
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mobile
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mobile app
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games
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promotions
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blogs
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user generated content
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out of home
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brochure
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Facebook
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review sites
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Amazon
-
video
-
events
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trade shows
-
newsletter
-
LinkedIn
- See 20 more
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e-mail
-
phone calls
-
offline
-
point of sale
-
website
-
on premises
-
social media
-
mobile
-
mobile app
-
games
-
promotions
-
blogs
-
user generated content
-
out of home
-
brochure
-
Facebook
-
review sites
-
Amazon
-
video
-
events
-
trade shows
-
newsletter
-
LinkedIn
- See 20 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
