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Compare SAP Customer Experience vs Microsoft Dynamics 365 for Sales

Comparison Summary

For SAP Customer Experience vs Microsoft Dynamics 365 for Sales comparison, Our AI algorithm looked at 9711 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using SAP Customer Experience and Microsoft Dynamics 365 for Sales to solve their respective business needs.

Pros and cons of SAP Customer Experience and Microsoft Dynamics 365 for Sales

SAP Customer Experience is more suited to businesses that require Engagement Management and Sales Document Management where as Microsoft Dynamics 365 for Sales is focused towards Engagement Management and Contact List Management .

Both SAP Customer Experience and Microsoft Dynamics 365 for Sales are CRM software, peers recommend SAP Customer Experience for customer feedback management where as Microsoft Dynamics 365 for Sales is more known for tracking contacts .

logo SAP Customer Experience

Focus area

SAP Customer Experience is better than Microsoft Dynamics 365 for Sales for

Software Failure Risk

  • medium

logo Microsoft Dynamics 365 for Sales

Focus area

Microsoft Dynamics 365 for Sales is better than SAP Customer Experience for

Software Failure Risk

  • low

About

Software to understand customers and engage them while growing revenue

Sales Force Automation | Microsoft Dynamics 365

Age

1972

1975

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

101

97

Total Goals
(we found evidences for)

16

14

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


sales document management

proposal & quote management

contract management


helpdesk management


relationship management


contact list management



campaign management

campaign analytics

campaign monitoring



communication management

sending & publishing communications

tracking & monitoring communications



workflow management


social media management

social media analytics

managing social media account

engaging on social media


training & onboarding


customer feedback management

measuring customer satisfaction



knowledge management

creating knowledge base


lifetime value management




touchpoint management


channel management


promotion management



products & pricelist management


generation of new leads


loyalty management

customise loyalty program

identify target customers


customer case management


opportunity management




performance management


conversion management


social media marketing


account management


pipeline management





lead qualification

lead qualification: technographic

lead qualification: demographic


content management



sales call management


competitive intelligence



revenue cycle management


billing and invoice management


community building



business development


subscription management



trade show marketing


courses & assessment

create learning path


relationship marketing


advocacy management



personalized marketing


distribution management



follower management





sales review & feedback







sales quota management


license management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Grow market share

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Increase customer life time value

  • Improve brand engagement

  • Improve stakeholder relations

  • Launch new products

  • Establish thought leadership

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • See 13 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Improve efficiency

  • Improve internal communications

  • Scale best practices

  • Improve visibility

  • Improve stakeholder relations

  • Grow market share

  • Increase customer life time value

  • Launch new products

  • Manage risk

  • Enter new markets internationally or locally

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • point of sale

  • website

  • on premises

  • social media

  • mobile

  • mobile app

  • games

  • promotions

  • blogs

  • user generated content

  • out of home

  • brochure

  • Facebook

  • review sites

  • Amazon

  • video

  • events

  • trade shows

  • newsletter

  • LinkedIn

  • See 20 more
  • e-mail

  • phone calls

  • offline

  • point of sale

  • website

  • on premises

  • social media

  • mobile

  • mobile app

  • games

  • promotions

  • blogs

  • user generated content

  • out of home

  • brochure

  • Facebook

  • review sites

  • Amazon

  • video

  • events

  • trade shows

  • newsletter

  • LinkedIn

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting