Comparison Summary
This comparison report of SAP Customer Experience vs. Pipedrive is based on a specific set of business needs and context. The comparison uses 23163 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Customer Experience and Pipedrive
SAP Customer Experience, Pipedrive, BUSINESSNEXT (formerly CRMNEXT), Siebel CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
Pipedrive focuses on Engagement Management with E-Mail, Lead Tracking, Lead Management, Sales Document Management with E-Mail, etc.
"SAP Advisory Services brought us deep expert knowledge and best practices to enable innovation for our marketing channels and transform our whole marketing network with SAP Customer Experience solutions. " - Alesi Wei
"We’re fortunate: we coordinate with the Bill & Melinda Gates Foundation, Brown University, a few places, to really make sure it’s not just an experience students enjoy, but that we're making the impact we think we are. And it turns out we are! And i...t turns out it is! So we had that momentum and about this time last year, when a lot of schools realized they weren’t coming back for spring semester, we saw a huge increase in the number of schools that came our way. " - Hunter Shelburne
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SAP Customer Experience
Focus area
SAP Customer Experience is better than Pipedrive for
Software Failure Risk
About
Software to understand customers and engage them while growing revenue
Sales CRM & Pipeline Management Software
Age
1972
2010
Financials
IPO
SERIES C
Business Need
Total Processes
(we found evidences for)
101
128
Total Goals
(we found evidences for)
16
20
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
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Scale best practices
-
Improve efficiency
-
Grow market share
-
Improve digital and social presence
-
Enter new markets internationally or locally
-
Increase customer life time value
-
Improve brand engagement
-
Improve stakeholder relations
-
Launch new products
-
Establish thought leadership
-
Improve internal communications
-
Build brand awareness
-
Manage risk
- See 13 more
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Increase sales & revenue
-
Acquire customers
-
Enhance customer relationships
-
Improve internal communications
-
Improve efficiency
-
Scale best practices
-
Enter new markets internationally or locally
-
Improve visibility
-
Improve ROI
-
Build brand awareness
-
Shorten ramp up time
-
Grow market share
-
Improve brand engagement
-
Launch new products
-
Establish thought leadership
-
Improve stakeholder relations
-
Improve navigation
-
Increase average basket value
-
Increase customer life time value
-
Improve digital and social presence
- See 17 more
Top Channels
Channels Used
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e-mail
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phone calls
-
mobile
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offline
-
website
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point of sale
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social media
-
mobile app
-
on premises
-
chat
-
newsletter
-
promotions
-
games
-
video
-
user generated content
-
blogs
-
text SMS
-
Facebook
-
Slack
-
causes and charity
-
trade shows
-
support groups
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LinkedIn
-
review sites
-
coupons
-
Amazon
-
events
-
channel partners
-
G2crowd
-
Skype
- See 27 more
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e-mail
-
phone calls
-
mobile
-
offline
-
website
-
point of sale
-
social media
-
mobile app
-
on premises
-
chat
-
newsletter
-
promotions
-
games
-
video
-
user generated content
-
blogs
-
text SMS
-
Facebook
-
Slack
-
causes and charity
-
trade shows
-
support groups
-
LinkedIn
-
review sites
-
coupons
-
Amazon
-
events
-
channel partners
-
G2crowd
-
Skype
- See 27 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
