Comparison Summary
This comparison report of SAP Customer Experience vs. Salesforce Financial Services Cloud is based on a specific set of business needs and context. The comparison uses 4718 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Customer Experience and Salesforce Financial Services Cloud
SAP Customer Experience, Salesforce Financial Services Cloud, BUSINESSNEXT (formerly CRMNEXT), Siebel CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
Salesforce Financial Services Cloud focuses on Engagement Management, Contact List Management with Website, Collaboration with Mobile, Lead Management with Website, etc.
"SAP Advisory Services brought us deep expert knowledge and best practices to enable innovation for our marketing channels and transform our whole marketing network with SAP Customer Experience solutions. " - Alesi Wei
"With Salesforce, we have transformed the mortgage process at Barclays " - Jackie Uhi
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SAP Customer Experience
Focus area
SAP Customer Experience is better than Salesforce Financial Services Cloud for
Software Failure Risk
About
Software to understand customers and engage them while growing revenue
Build a lifetime of trust with a unified financial services experience
Age
1972
1999
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
101
48
Total Goals
(we found evidences for)
16
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Scale best practices
-
Improve efficiency
-
Grow market share
-
Improve digital and social presence
-
Enter new markets internationally or locally
-
Increase customer life time value
-
Improve brand engagement
-
Improve stakeholder relations
-
Launch new products
-
Establish thought leadership
-
Improve internal communications
-
Build brand awareness
-
Manage risk
- See 13 more
-
Enhance customer relationships
-
Acquire customers
-
Improve visibility
-
Increase sales & revenue
-
Increase customer life time value
-
Improve ROI
- See 3 more
Top Channels
Channels Used
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website
-
promotions
-
mobile
-
offline
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point of sale
-
mobile app
-
social media
- See 4 more
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website
-
promotions
-
mobile
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offline
-
point of sale
-
mobile app
-
social media
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
