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SAP Customer Experience vs Salesmate Sales CRM: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of SAP Customer Experience vs. Salesmate Sales CRM is based on a specific set of business needs and context. The comparison uses 7213 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SAP Customer Experience and Salesmate Sales CRM

SAP Customer Experience, Salesmate Sales CRM, BUSINESSNEXT, Siebel CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.

Salesmate Sales CRM focuses on Communication Management with E-Mail, Sales Call Management with Phone Calls, Workflow Management with E-Mail, Engagement Management with E-Mail, etc.

"SAP Customer Experience solutions are at the heart of avec box. Thanks to the innovation and dedication of SAP and its partners, we can now offer customers a more pleasurable and convenient shopping experiencethat suits their schedules –day or night. " - Dirk Muehlhaeuser

"I've used salesforce and a plethora of others and Salesmate blows them all away for everything.Calling is super impressive, mobile app is brilliant, integrate to loads of other software. " - Paul Hirst

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SAP Customer Experience

Focus area

SAP Customer Experience is better than Salesmate Sales CRM for

Software Failure Risk

  • medium

logo Salesmate Sales CRM

Focus area

Salesmate Sales CRM is better than SAP Customer Experience for

Software Failure Risk

  • low

About

Software to understand customers and engage them while growing revenue

Sales CRM Software for Growing Sales Teams

Age

1972

2016

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

101

80

Total Goals
(we found evidences for)

16

11

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


sales document management

proposal & quote management

contract management


helpdesk management


relationship management


contact list management

enriching contact list



campaign management

campaign analytics



communication management

sending & publishing communications

tracking & monitoring communications




social media management

social media analytics

managing social media account

engaging on social media


training & onboarding


customer feedback management

measuring customer satisfaction



knowledge management


lifetime value management




touchpoint management


channel management


promotion management



products & pricelist management


generation of new leads


loyalty management

customise loyalty program

identify target customers


customer case management


opportunity management




performance management


conversion management


social media marketing


account management


pipeline management





lead qualification

lead qualification: demographic


content management



sales call management


competitive intelligence



revenue cycle management


billing and invoice management


community building



business development


subscription management



trade show marketing


courses & assessment


relationship marketing


advocacy management



personalized marketing


distribution management



follower management






discount management







Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Grow market share

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Increase customer life time value

  • Improve brand engagement

  • Improve stakeholder relations

  • Launch new products

  • Establish thought leadership

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • See 13 more
  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve efficiency

  • Establish thought leadership

  • Launch new products

  • Enter new markets internationally or locally

  • Grow market share

  • Build brand awareness

  • Increase customer life time value

  • See 8 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • mobile

  • text SMS

  • mobile app

  • offline

  • website

  • chat

  • video

  • point of sale

  • on premises

  • promotions

  • newsletter

  • trade shows

  • events

  • social media

  • Skype

  • blogs

  • user generated content

  • Slack

  • See 17 more
  • e-mail

  • phone calls

  • mobile

  • text SMS

  • mobile app

  • offline

  • website

  • chat

  • video

  • point of sale

  • on premises

  • promotions

  • newsletter

  • trade shows

  • events

  • social media

  • Skype

  • blogs

  • user generated content

  • Slack

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting