Comparison Summary
This comparison report of SAP Customer Experience vs. Salesmate Sales CRM is based on a specific set of business needs and context. The comparison uses 7213 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Customer Experience and Salesmate Sales CRM
SAP Customer Experience, Salesmate Sales CRM, BUSINESSNEXT (formerly CRMNEXT), Siebel CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
Salesmate Sales CRM focuses on Communication Management with E-Mail, Sales Call Management with Phone Calls, Workflow Management with E-Mail, Engagement Management with E-Mail, etc.
"Employees in more than 20 countries profit fromconsistent and complete information on customers and sales and service objects, which has also helped RRPS benefit from new business opportunities. " - Lisa Hamma
"We can see our pipeline, including the sales process stages and the dollar volume at each stage. Since our inception 90 days ago, our pipeline has grown 100% " - Jacqui Sabo
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SAP Customer Experience
Focus area
SAP Customer Experience is better than Salesmate Sales CRM for
Software Failure Risk
Salesmate Sales CRM
Focus area
Salesmate Sales CRM is better than SAP Customer Experience for
Software Failure Risk
About
Software to understand customers and engage them while growing revenue
Sales CRM Software for Growing Sales Teams
Age
1972
2016
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
101
80
Total Goals
(we found evidences for)
16
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve efficiency
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
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Increase customer life time value
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Improve brand engagement
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Improve stakeholder relations
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Launch new products
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Establish thought leadership
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Improve internal communications
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Build brand awareness
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Manage risk
- See 13 more
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Increase sales & revenue
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Acquire customers
-
Enhance customer relationships
-
Scale best practices
-
Improve efficiency
-
Establish thought leadership
-
Launch new products
-
Enter new markets internationally or locally
-
Grow market share
-
Build brand awareness
-
Increase customer life time value
- See 8 more
Top Channels
Channels Used
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e-mail
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phone calls
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mobile
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text SMS
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mobile app
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offline
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website
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chat
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video
-
point of sale
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on premises
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promotions
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newsletter
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trade shows
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events
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social media
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Skype
-
blogs
-
user generated content
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Slack
- See 17 more
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e-mail
-
phone calls
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mobile
-
text SMS
-
mobile app
-
offline
-
website
-
chat
-
video
-
point of sale
-
on premises
-
promotions
-
newsletter
-
trade shows
-
events
-
social media
-
Skype
-
blogs
-
user generated content
-
Slack
- See 17 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
