Comparison Summary
This comparison report of SAP Customer Experience vs. Spotler CRM is based on a specific set of business needs and context. The comparison uses 7376 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Customer Experience and Spotler CRM
SAP Customer Experience, Spotler CRM, BUSINESSNEXT (formerly CRMNEXT), Siebel CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
Spotler CRM focuses on Helpdesk Management with Phone Calls, Contact List Management with E-Mail, Engagement Management with E-Mail, Lead Tracking, etc.
"SAP Advisory Services brought us deep expert knowledge and best practices to enable innovation for our marketing channels and transform our whole marketing network with SAP Customer Experience solutions. " - Alesi Wei
"Really Simple Systems has solved all the issues we had and in the process has made us more productive and efficient. " - Kim Jenner
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SAP Customer Experience
Focus area
SAP Customer Experience is better than Spotler CRM for
Software Failure Risk
About
Software to understand customers and engage them while growing revenue
The CRM That Grows With Your Business
Age
1972
2005
Financials
IPO
M&A
Business Need
Total Processes
(we found evidences for)
101
66
Total Goals
(we found evidences for)
16
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Scale best practices
-
Improve efficiency
-
Grow market share
-
Improve digital and social presence
-
Enter new markets internationally or locally
-
Increase customer life time value
-
Improve brand engagement
-
Improve stakeholder relations
-
Launch new products
-
Establish thought leadership
-
Improve internal communications
-
Build brand awareness
-
Manage risk
- See 13 more
-
Acquire customers
-
Enhance customer relationships
-
Increase sales & revenue
-
Improve ROI
-
Grow market share
-
Improve internal communications
-
Improve stakeholder relations
-
Improve visibility
-
Scale best practices
-
Build brand awareness
-
Improve efficiency
-
Launch new products
-
Improve digital and social presence
- See 10 more
Top Channels
Channels Used
-
e-mail
-
phone calls
-
website
-
social media
-
offline
-
chat
-
Skype
-
point of sale
-
newsletter
-
Instagram
-
trade shows
-
text SMS
-
causes and charity
-
promotions
-
user generated content
-
blogs
-
video
-
Facebook
-
events
-
LinkedIn
-
mass media
-
television
- See 19 more
-
e-mail
-
phone calls
-
website
-
social media
-
offline
-
chat
-
Skype
-
point of sale
-
newsletter
-
Instagram
-
trade shows
-
text SMS
-
causes and charity
-
promotions
-
user generated content
-
blogs
-
video
-
Facebook
-
events
-
LinkedIn
-
mass media
-
television
- See 19 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
