Comparison Summary
This comparison report of SAP Customer Experience vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 4580 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Customer Experience and Zendesk Sunshine
SAP Customer Experience, Zendesk Sunshine, BUSINESSNEXT (formerly CRMNEXT), Siebel CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.
"Our sales and services are core to our business. Allowing clients to manage those subscriptions and licenses online means faster time to value for them and greater scalability for us.SAP Customer Experience solutions make it all possible. " - Sharif Aly
"The implementation was really quick. That got the attention of our leadership teams. " - Steven Franklin
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SAP Customer Experience
Focus area
SAP Customer Experience is better than Zendesk Sunshine for
Software Failure Risk
About
Software to understand customers and engage them while growing revenue
Develop custom experiences with the Zendesk Platform | Zendesk Sunshine
Age
1972
2007
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
101
29
Total Goals
(we found evidences for)
16
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
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Scale best practices
-
Improve efficiency
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Grow market share
-
Improve digital and social presence
-
Enter new markets internationally or locally
-
Increase customer life time value
-
Improve brand engagement
-
Improve stakeholder relations
-
Launch new products
-
Establish thought leadership
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Improve internal communications
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Build brand awareness
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Manage risk
- See 13 more
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Enhance customer relationships
-
Launch new products
-
Acquire customers
-
Improve visibility
-
Improve internal communications
-
Enter new markets internationally or locally
- See 3 more
Top Channels
Channels Used
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phone calls
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review sites
-
Amazon
-
website
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omnichannel
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e-mail
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offline
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trade shows
- See 5 more
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phone calls
-
review sites
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Amazon
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website
-
omnichannel
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e-mail
-
offline
-
trade shows
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
