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SAP Emarsys Customer Engagement vs User.com: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for SAP Emarsys Customer Engagement low Failure Risk for User.com medium
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Comparison Summary

This comparison report of SAP Emarsys Customer Engagement vs. User.com is based on a specific set of business needs and context. The comparison uses 2319 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SAP Emarsys Customer Engagement and User.com

SAP Emarsys Customer Engagement, User.com, Listrak, Cordial Platform, etc., belong to a category of solutions that help Marketing Automation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SAP Emarsys Customer Engagement covers Engagement Management with Omnichannel, Loyalty Management, Communication Management with E-Mail, Digital Marketing with Omnichannel, etc.

User.com focuses on Engagement Management with Chat, Communication Management with E-Mail, Training & Onboarding with E-Mail, Social Media Management with E-Mail, etc.

"At the end of the day, we want to personalize the whole product experience. Eventually, no two people who enter [our] bubble should have the exact same experience if they use the product differently… [and] we’re working to have personalized recommen...dations at all times… [in the future, things will become] much more diverse… real-time personalization will get much more interesting for us in the future. " - Nina Pollex

"We found User.com when we were looking to improve our customer support platform, and now we use the software as an All-In-One platform combination for Live Chat, Deals, SMS reminders, saving us tons of time and improving our efforts. " - Tomás Nápoles

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SAP Emarsys Customer Engagement

Focus area

SAP Emarsys Customer Engagement is better than User.com for

Software Failure Risk

  • low

logo User.com

Focus area

User.com is better than SAP Emarsys Customer Engagement for

Software Failure Risk

  • medium

About

Personalized omnichannel experiences that the customers deserve

User.com | Marketing & Sales Automation Software

Age

2000

Financials

SERIES B

SERIES B

Business Need

Total Processes
(we found evidences for)

66

54

Total Goals
(we found evidences for)

14

8

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (195)

Read Reviews (47)

engaging and following up

Read Reviews (112)

Read Reviews (33)

loyalty management

Read Reviews (35)

Read Reviews (1)

customise loyalty program

Read Reviews (11)

Read Reviews (0)

identify target customers

Read Reviews (4)

Read Reviews (0)

communication management

Read Reviews (32)

Read Reviews (31)

sending & publishing communications

Read Reviews (28)

Read Reviews (21)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (6)

digital marketing

Read Reviews (25)

Read Reviews (4)

campaign management

Read Reviews (17)

Read Reviews (15)

campaign analytics

Read Reviews (1)

Read Reviews (8)

social media management

Read Reviews (16)

Read Reviews (16)

social media analytics

Read Reviews (6)

Read Reviews (10)

engaging on social media

Read Reviews (2)

Read Reviews (3)

scheduling post to social media

Read Reviews (0)

Read Reviews (2)

segmentation and targeting

Read Reviews (15)

Read Reviews (0)

personalized marketing

Read Reviews (13)

Read Reviews (0)

helpdesk management

Read Reviews (12)

Read Reviews (10)

lifetime value management

Read Reviews (11)

Read Reviews (1)

workflow management

Read Reviews (8)

Read Reviews (5)

training & onboarding

Read Reviews (7)

Read Reviews (25)

content management

Read Reviews (6)

Read Reviews (10)

content curation

Read Reviews (0)

Read Reviews (3)

sales document management

Read Reviews (5)

Read Reviews (2)

contract management

Read Reviews (2)

Read Reviews (0)

proposal & quote management

Read Reviews (2)

Read Reviews (2)

social media marketing

Read Reviews (5)

Read Reviews (0)

customer feedback management

Read Reviews (4)

Read Reviews (1)

contact list management

Read Reviews (4)

Read Reviews (6)

creating contact list

Read Reviews (2)

Read Reviews (0)

influencer marketing

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (2)

Read Reviews (1)

international marketing

Read Reviews (2)

Read Reviews (0)

channel management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (1)

Read Reviews (9)

products & pricelist management

Read Reviews (1)

Read Reviews (2)

promotion management

Read Reviews (1)

Read Reviews (2)

knowledge management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Increase customer life time value

  • Scale best practices

  • Improve ROI

  • Increase average basket value

  • Improve digital and social presence

  • Improve brand engagement

  • Enter new markets internationally or locally

  • Improve consistency

  • Build brand awareness

  • Grow market share

  • Improve internal communications

  • See 11 more

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Grow market share

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Increase customer life time value

  • Improve internal communications

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • chat

  • social media

  • website

  • Facebook

  • newsletter

  • text SMS

  • omnichannel

  • phone calls

  • promotions

  • user generated content

  • blogs

  • Instagram

  • coupons

  • Whatsapp

  • video

  • See 13 more

  • e-mail

  • chat

  • social media

  • website

  • Facebook

  • newsletter

  • text SMS

  • omnichannel

  • phone calls

  • promotions

  • user generated content

  • blogs

  • Instagram

  • coupons

  • Whatsapp

  • video

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting