Comparison Summary
This comparison report of SAP Emarsys Customer Engagement vs. User.com is based on a specific set of business needs and context. The comparison uses 2319 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Emarsys Customer Engagement and User.com
SAP Emarsys Customer Engagement, User.com, Listrak, Cordial Platform, etc., belong to a category of solutions that help Marketing Automation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Emarsys Customer Engagement covers Engagement Management with Omnichannel, Loyalty Management, Communication Management with E-Mail, Digital Marketing with Omnichannel, etc.
User.com focuses on Engagement Management with Chat, Communication Management with E-Mail, Training & Onboarding with E-Mail, Social Media Management with E-Mail, etc.
"With Emarsys, we have been able to address business challenges within our organization by gaining deeper insights on our customers. We are excited to take this journey together and be part of this solution, which will help mobile businesses win in t...his highly competitive sector. As a result of these insights and new capabilities, we now serve our community through a mobile-first approach by delivering millions of personalized messages every day — all within a single platform. " - Edit Dudas
"User.com has been just magic for us! We previously had clients manually uploading their files into many different systems and things would get lost, but with User.com, all the data is already digested and ready to use with an all in one system. " - Pietro Masarati
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SAP Emarsys Customer Engagement
Focus area
SAP Emarsys Customer Engagement is better than User.com for
Software Failure Risk
User.com
Focus area
User.com is better than SAP Emarsys Customer Engagement for
Software Failure Risk
About
Personalized omnichannel experiences that the customers deserve
User.com | Marketing & Sales Automation Software
Age
2000
Financials
SERIES B
SERIES B
Business Need
Total Processes
(we found evidences for)
66
54
Total Goals
(we found evidences for)
14
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
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Increase customer life time value
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Scale best practices
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Improve ROI
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Increase average basket value
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Improve digital and social presence
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Improve brand engagement
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Enter new markets internationally or locally
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Improve consistency
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Build brand awareness
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Grow market share
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Improve internal communications
- See 11 more
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Grow market share
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Enter new markets internationally or locally
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Improve digital and social presence
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Increase customer life time value
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Improve internal communications
- See 5 more
Top Channels
Channels Used
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e-mail
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chat
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social media
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website
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Facebook
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newsletter
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text SMS
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omnichannel
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phone calls
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promotions
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user generated content
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blogs
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Instagram
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coupons
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Whatsapp
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video
- See 13 more
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e-mail
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chat
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social media
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website
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Facebook
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newsletter
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text SMS
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omnichannel
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phone calls
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promotions
-
user generated content
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blogs
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Instagram
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coupons
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Whatsapp
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video
- See 13 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
