Comparison Summary
This comparison report of SAP Field Service Management vs. Giva is based on a specific set of business needs and context. The comparison uses 1053 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Field Service Management and Giva
SAP Field Service Management belong to a category of solutions that help Field Service Management, whereas Giva belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Field Service Management covers Sales Document Management, Customer Feedback Management, Helpdesk Management with Phone Calls, Order Management, etc.
Giva focuses on Helpdesk Management with Mobile, Customer Feedback Management with Mobile, Workflow Management with Mobile, Knowledge Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Resolve customer issues with end-to-end field service management
Cloud Customer Service Software | Giva
Age
1972
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
21
25
Total Goals
(we found evidences for)
5
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Acquire customers
-
Scale best practices
-
Increase sales & revenue
-
Improve digital and social presence
-
Improve ROI
- See 2 more
-
Improve ROI
-
Acquire customers
-
Increase sales & revenue
-
Enhance customer relationships
-
Scale best practices
- See 2 more
Top Channels
Channels Used
-
mobile
-
mobile app
-
phone calls
-
e-mail
-
offline
-
point of sale
- See 3 more
-
mobile
-
mobile app
-
phone calls
-
e-mail
-
offline
-
point of sale
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
