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SAP Field Service Management vs Workiz: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for SAP Field Service Management medium Failure Risk for Workiz medium
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Comparison Summary

This comparison report of SAP Field Service Management vs. Workiz is based on a specific set of business needs and context. The comparison uses 1122 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SAP Field Service Management and Workiz

SAP Field Service Management, and Workiz belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SAP Field Service Management covers Sales Document Management, Customer Feedback Management, Helpdesk Management with Phone Calls, Order Management, etc.

Workiz focuses on Communication Management with Phone Calls, Workflow Management, Sales Document Management, Sales Call Management with Phone Calls, etc.

"One of the biggest benefits we received, is the ability for our schedulers to spend more time customer facing than doing clerical work. We realized that our schedulers were spending 20 percent of their time on clerical duties.When we analyzed the di...fferent solutions out there, we found out real quick that the SAP solution would virtually eliminate a lot if not all of those clerical efforts. " - Burke Desautels

"Workiz has everything I need in one place—I can schedule jobs, create and send invoices, and keep track of payments. " - Austin Lee Hiers

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SAP Field Service Management

Focus area

Software Failure Risk

  • medium

logo Workiz

Focus area

Workiz is better than SAP Field Service Management for

Software Failure Risk

  • medium

About

Resolve customer issues with end-to-end field service management

Field Service Management for On-Demand Service Businesses

Age

1972

Financials

IPO

SERIES B

Business Need

Total Processes
(we found evidences for)

21

39

Total Goals
(we found evidences for)

5

5

Top Processes

Evidences indicate better relative satisfaction

sales document management

Read Reviews (11)

Read Reviews (17)

contract management

Read Reviews (8)

Read Reviews (1)

digital signature

Read Reviews (2)

Read Reviews (13)

proposal & quote management

Read Reviews (1)

Read Reviews (2)

customer feedback management

Read Reviews (4)

Read Reviews (10)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (10)

order management

Read Reviews (4)

Read Reviews (7)

helpdesk management

Read Reviews (4)

Read Reviews (5)

social media management

Read Reviews (2)

Read Reviews (11)

social media analytics

Read Reviews (2)

Read Reviews (11)

workflow management

Read Reviews (2)

Read Reviews (19)

contact list management

Read Reviews (1)

Read Reviews (6)

engagement management

Read Reviews (1)

Read Reviews (11)

engaging and following up

Read Reviews (0)

Read Reviews (11)

sales call management

Read Reviews (0)

Read Reviews (36)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (17)

sending & publishing communications

Read Reviews (0)

Read Reviews (2)

communication management

Read Reviews (0)

Read Reviews (27)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (17)

sending & publishing communications

Read Reviews (0)

Read Reviews (2)

conversion management

Read Reviews (0)

Read Reviews (4)

lead qualification

Read Reviews (0)

Read Reviews (2)

billing and invoice management

Read Reviews (0)

Read Reviews (2)

rating and review management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve ROI

  • See 2 more

  • Acquire customers

  • Enhance customer relationships

  • Improve ROI

  • Increase sales & revenue

  • Improve internal communications

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • e-mail

  • mobile

  • review sites

  • Yelp

  • offline

  • point of sale

  • website

  • video

  • mobile app

  • See 8 more

  • phone calls

  • text SMS

  • e-mail

  • mobile

  • review sites

  • Yelp

  • offline

  • point of sale

  • website

  • video

  • mobile app

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting