Comparison Summary
This comparison report of SAP Service Cloud vs. ManageEngine ServiceDesk Plus is based on a specific set of business needs and context. The comparison uses 2893 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Service Cloud and ManageEngine ServiceDesk Plus
SAP Service Cloud, and ManageEngine ServiceDesk Plus belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Service Cloud covers Engagement Management, Sales Document Management, Contact List Management with Omnichannel, Social Media Management with Offline, etc.
ManageEngine ServiceDesk Plus focuses on Helpdesk Management, Sales Document Management, Knowledge Management with E-Mail, Workflow Management, etc.
"Our customers are enjoying faster issue resolution as part of a consistent and unified customer experience that connects them with empowered employees prepared to help. " - Shah Md. Sadat Shahriar
"ServiceDesk Plus is a fantastic IT support ticketing system for small and mid-sized businesses. ServiceDesk Plus is everything that you would want in an application. It handles tickets and assets and helps structure and discipline your IT department.... We just love it! " - Mike van Gestel
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
ManageEngine ServiceDesk Plus
Focus area
ManageEngine ServiceDesk Plus is better than SAP Service Cloud for
Software Failure Risk
About
Service Cloud with experiences and resolutions across channels.
Service desk software to supercharge IT help desk
Age
1972
1996
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
44
43
Total Goals
(we found evidences for)
2
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Enhance customer relationships
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Improve internal communications
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Improve ROI
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Launch new products
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Improve consistency
- See 3 more
Top Channels
Channels Used
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e-mail
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phone calls
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mobile
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offline
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user generated content
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blogs
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support groups
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point of sale
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trade shows
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chat
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on premises
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video
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events
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website
- See 11 more
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e-mail
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phone calls
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mobile
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offline
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user generated content
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blogs
-
support groups
-
point of sale
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trade shows
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chat
-
on premises
-
video
-
events
-
website
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
