Comparison Summary
This comparison report of SAP Service Cloud vs. Oracle Advertising and Customer Experience (CX) is based on a specific set of business needs and context. The comparison uses 2101 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Service Cloud and Oracle Advertising and Customer Experience (CX)
SAP Service Cloud belong to a category of solutions that help Help Desk, whereas Oracle Advertising and Customer Experience (CX) belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Service Cloud covers Engagement Management, Sales Document Management, Contact List Management with Omnichannel, Social Media Management with Offline, etc.
Oracle Advertising and Customer Experience (CX) focuses on Engagement Management, Loyalty Management, Advertisement, Campaign Management with Omnichannel, etc.
"SAP cloud solutions are now so intrinsic to the Yell UK operations that if the system were to fail, the whole business would be affected. " - Mark England
"Oracle CX allows technicians and customer service agents to have important data at their fingertips, and we’re able to deliver the best possible customer experience. " - Jonathan Sieck
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Oracle Advertising and Customer Experience (CX)
Focus area
Oracle Advertising and Customer Experience (CX) is better than SAP Service Cloud for
Software Failure Risk
About
Service Cloud with experiences and resolutions across channels.
CX Cloud to build, manage, and maintain customer relationships.
Age
1972
1977
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
44
82
Total Goals
(we found evidences for)
2
17
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
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Enter new markets internationally or locally
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Improve brand engagement
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Scale best practices
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Launch new products
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Increase customer life time value
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Improve ROI
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Grow market share
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Build brand awareness
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Establish thought leadership
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Improve digital and social presence
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Improve stakeholder relations
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Shorten ramp up time
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Improve efficiency
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Improve internal communications
- See 14 more
Top Channels
Channels Used
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e-mail
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offline
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trade shows
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omnichannel
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phone calls
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promotions
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mobile
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chat
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website
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point of sale
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mobile app
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user generated content
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blogs
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coupons
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games
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text SMS
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on premises
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social media
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mass media
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television
-
Whatsapp
-
events
-
mobile ads
-
Slack
- See 21 more
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e-mail
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offline
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trade shows
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omnichannel
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phone calls
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promotions
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mobile
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chat
-
website
-
point of sale
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mobile app
-
user generated content
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blogs
-
coupons
-
games
-
text SMS
-
on premises
-
social media
-
mass media
-
television
-
Whatsapp
-
events
-
mobile ads
-
Slack
- See 21 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
