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Segment Customer Data Infrastructure vs Extensiv: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Segment Customer Data Infrastructure vs. Extensiv is based on a specific set of business needs and context. The comparison uses 6003 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Segment Customer Data Infrastructure and Extensiv

Segment Customer Data Infrastructure, Extensiv, Fresh Relevance, TargetBay, etc., belong to a category of solutions that help E-Commerce Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Segment Customer Data Infrastructure covers Engagement Management, Advertisement with Social Media, Social Media Management, Segmentation And Targeting with Review Sites, etc.

Extensiv focuses on Helpdesk Management, Order Management, Workflow Management with Website, Offer Management, etc.

"Segment has given us the operating leverage we need to scale, allowing us to work smarter not harder. We’re creating real change within our organization which translates to helping more customers be more sustainable. " - Anthony Hoang

"When I say it was one of the best decisions we've made in the past year, it's because we knew we were making a decision in anticipation of growth. " - Justin A

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Segment Customer Data Infrastructure

Focus area

Segment Customer Data Infrastructure is better than Extensiv for

Software Failure Risk

  • low

logo Extensiv

Focus area

Extensiv is better than Segment Customer Data Infrastructure for

Software Failure Risk

  • medium

About

Customer Data Platform to control their customer data

Ecommerce and warehouse integrations

Age

2008

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

86

22

Total Goals
(we found evidences for)

18

6

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence



social media management

social media analytics

engaging on social media

scheduling post to social media


loyalty management

customise loyalty program

identify target customers


segmentation and targeting


communication management

sending & publishing communications

tracking & monitoring communications



training & onboarding


products & pricelist management


campaign management



competitive intelligence


workflow management


lifetime value management


lead qualification

lead qualification: technographic


helpdesk management


generation of new leads


sales call management


customer feedback management


business development


personalized marketing




contact list management






rating and review management






content management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve efficiency

  • Grow market share

  • Improve brand engagement

  • Build brand awareness

  • Launch new products

  • Improve internal communications

  • Improve stakeholder relations

  • Manage risk

  • Shorten ramp up time

  • Establish thought leadership

  • Improve ROI

  • Reduce bounce

  • See 15 more
  • Increase sales & revenue

  • Enhance customer relationships

  • Improve stakeholder relations

  • Launch new products

  • Build brand awareness

  • Improve digital and social presence

  • See 3 more

Top Channels

Channels Used

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting