Comparison Summary

Service Creatio: Service-creatio is a no-code, intelligent service management platform designed to boost customer satisfaction. It offers a full-cycle solution with maximum flexibility.

BMC Helix ITSM: BMC Helix ITSM delivers predictive IT service management for modern enterprises. Enhanced efficiency and proactive problem-solving are provided by BMC Software's solution.

logo Service Creatio

Focus area

Software Failure Risk

  • medium

logo BMC Helix ITSM

Focus area

BMC Helix ITSM is better than Service Creatio for

Software Failure Risk

  • low

Service Creatio and BMC Helix ITSM: Customer Satisfaction Data

Most deployed common Use Cases for Service Creatio and BMC Helix ITSM

How can Service Creatio and BMC Helix ITSM optimize your Communication Management Workflow?

Service Creatio and BMC Helix ITSM both enable communication management by tracking customer interactions, calls, and requests. Service Creatio allows for the analysis of campaign effectiveness with dashboards, while BMC Helix ITSM focuses on managing changes and approvals across vendors. Service Creatio offers a more robust set of communication tools, including omnichannel management, while BMC Helix ITSM provides a centralized location for tracking incidents, changes, and schedules. Both tools have limitations, such as BMC Helix ITSM's slow email functionality and Service Creatio's reliance on external systems for invoicing and accounting.
"...If you need to integrate with your in-house Invoicing and Accounting system (or other systems) there is a set of published calls using the OData protocol to perform operations on all objects BPMonline platform (select, change, delete) using an HTTP-request command, and get responses in Atom, JSON or XML, including opportunities by page, sort and filter data...." Peer review by Tommie M. .
"...Decent Service desk tool for logging, tracking and monitoring of incident, change and problem tickets in a IT service management environment. ...." Peer review by Adnan L., Project manager, Computer Software

Service Creatio in Action: Unique Use Cases

How can Service Creatio enhance your Engagement Management process?

What Are the key features of Service Creatio for Campaign Management?

How can Service Creatio enhance your Forecasting process?

Why is Service Creatio the best choice for Customer Case Management?


BMC Helix ITSM in Action: Unique Use Cases

What benefits does BMC Helix ITSM offer for Helpdesk Management?

How can BMC Helix ITSM enhance your Workflow Management process?

What Are the key features of BMC Helix ITSM for Knowledge Management?

About

An intelligent full-cycle service management platform

BMC Helix ITSM Capabilities - BMC Software

Age

2002

Financials

PRIVATE

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting