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ServiceGuru Kiosk vs SurveySparrow NPS: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for ServiceGuru Kiosk medium Failure Risk for SurveySparrow NPS low
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Comparison Summary

This comparison report of ServiceGuru Kiosk vs. SurveySparrow NPS is based on a specific set of business needs and context. The comparison uses 3527 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing ServiceGuru Kiosk and SurveySparrow NPS

ServiceGuru Kiosk, and SurveySparrow NPS belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

ServiceGuru Kiosk covers Rating And Review Management with Review Sites, Collecting Feedback with Offline, Review Customer Feedback with Review Sites, Helpdesk Management, etc.

SurveySparrow NPS focuses on Customer Feedback Management, Engaging Conversational Surveys, Market Research, Workflow Management, etc.

"The statistics and data gathered from the kiosk speaks for itself in comparison to other avenues customers have online. In 8 weeks, we received over 700 reviews vs. less than 20 from ALL other review outlets combined! Easy to use, takes up minimal s...pace, and is highly effective in my field of work!! " - Joe T.

"Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent. " - Katherine Stevens

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo ServiceGuru Kiosk

Focus area

Software Failure Risk

  • medium

logo SurveySparrow NPS

Focus area

SurveySparrow NPS is better than ServiceGuru Kiosk for

Software Failure Risk

  • low

About

Customer Service Review Tool to Collect and Measure Reviews at the Point of Service

Survey Platform that turn customers into Promoters.

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

12

56

Total Goals
(we found evidences for)

3

11

Top Processes

Evidences indicate better relative satisfaction

rating and review management

Read Reviews (28)

Read Reviews (3)

customer feedback management

Read Reviews (19)

Read Reviews (264)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (20)

sales review & feedback

Read Reviews (5)

Read Reviews (2)

helpdesk management

Read Reviews (3)

Read Reviews (26)

campaign management

Read Reviews (2)

Read Reviews (3)

competitive intelligence

Read Reviews (2)

Read Reviews (7)

contact list management

Read Reviews (2)

Read Reviews (9)

loyalty management

Read Reviews (1)

Read Reviews (2)

engaging and following up

Read Reviews (0)

Read Reviews (148)

engagement management

Read Reviews (0)

Read Reviews (195)

engaging and following up

Read Reviews (0)

Read Reviews (148)

social media analytics

Read Reviews (0)

Read Reviews (13)

scheduling post to social media

Read Reviews (0)

Read Reviews (8)

engaging on social media

Read Reviews (0)

Read Reviews (2)

social media management

Read Reviews (0)

Read Reviews (26)

social media analytics

Read Reviews (0)

Read Reviews (13)

scheduling post to social media

Read Reviews (0)

Read Reviews (8)

engaging on social media

Read Reviews (0)

Read Reviews (2)

workflow management

Read Reviews (0)

Read Reviews (25)

sending & publishing communications

Read Reviews (0)

Read Reviews (21)

communication management

Read Reviews (0)

Read Reviews (22)

sending & publishing communications

Read Reviews (0)

Read Reviews (21)

generation of new leads

Read Reviews (0)

Read Reviews (13)

training & onboarding

Read Reviews (0)

Read Reviews (12)

performance management

Read Reviews (0)

Read Reviews (5)

sales incentive management

Read Reviews (0)

Read Reviews (4)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

sales document management

Read Reviews (0)

Read Reviews (3)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

lifetime value management

Read Reviews (0)

Read Reviews (2)

knowledge management

Read Reviews (0)

Read Reviews (2)

lead qualification

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve digital and social presence

  • Enhance customer relationships

  • Grow market share

  • Enhance customer relationships

  • Establish thought leadership

  • Acquire customers

  • Enter new markets internationally or locally

  • Grow market share

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Build brand awareness

  • Increase sales & revenue

  • Improve consistency

  • See 8 more

Top Channels

Channels Used

  • chat

  • e-mail

  • website

  • promotions

  • mobile

  • social media

  • offline

  • omnichannel

  • phone calls

  • text SMS

  • games

  • on premises

  • Whatsapp

  • mobile app

  • See 11 more

  • chat

  • e-mail

  • website

  • promotions

  • mobile

  • social media

  • offline

  • omnichannel

  • phone calls

  • text SMS

  • games

  • on premises

  • Whatsapp

  • mobile app

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting