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ServiceGuru Kiosk vs Thematic: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for ServiceGuru Kiosk medium Failure Risk for Thematic low
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Comparison Summary

This comparison report of ServiceGuru Kiosk vs. Thematic is based on a specific set of business needs and context. The comparison uses 1417 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing ServiceGuru Kiosk and Thematic

ServiceGuru Kiosk, and Thematic belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

ServiceGuru Kiosk covers Rating And Review Management with Review Sites, Collecting Feedback with Offline, Review Customer Feedback with Review Sites, Helpdesk Management, etc.

Thematic focuses on Customer Feedback Management, Engagement Management with Chat, Helpdesk Management with Phone Calls, Market Research, etc.

"The statistics and data gathered from the kiosk speaks for itself in comparison to other avenues customers have online. In 8 weeks, we received over 700 reviews vs. less than 20 from ALL other review outlets combined! Easy to use, takes up minimal s...pace, and is highly effective in my field of work!! " - Joe T.

"Thematic helps us identify themes in customer feedback which informs where our teams should focus their attention. " - Tania Parangi

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo ServiceGuru Kiosk

Focus area

Software Failure Risk

  • medium

logo Thematic

Focus area

Thematic is better than ServiceGuru Kiosk for

Software Failure Risk

  • low

About

Customer Service Review Tool to Collect and Measure Reviews at the Point of Service

Feedback Analysis Platform to Unlock the value of product

Financials

SEED

Business Need

Total Processes
(we found evidences for)

12

37

Total Goals
(we found evidences for)

3

11

Top Processes

Evidences indicate better relative satisfaction

rating and review management

Read Reviews (28)

Read Reviews (11)

customer feedback management

Read Reviews (19)

Read Reviews (207)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (9)

sales review & feedback

Read Reviews (5)

Read Reviews (7)

helpdesk management

Read Reviews (3)

Read Reviews (23)

campaign management

Read Reviews (2)

Read Reviews (1)

competitive intelligence

Read Reviews (2)

Read Reviews (0)

contact list management

Read Reviews (2)

Read Reviews (1)

loyalty management

Read Reviews (1)

Read Reviews (3)

customise loyalty program

Read Reviews (1)

Read Reviews (3)

engaging and following up

Read Reviews (0)

Read Reviews (16)

engagement management

Read Reviews (0)

Read Reviews (24)

engaging and following up

Read Reviews (0)

Read Reviews (16)

social media analytics

Read Reviews (0)

Read Reviews (12)

social media management

Read Reviews (0)

Read Reviews (12)

social media analytics

Read Reviews (0)

Read Reviews (12)

workflow management

Read Reviews (0)

Read Reviews (6)

generation of new leads

Read Reviews (0)

Read Reviews (4)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

lead qualification

Read Reviews (0)

Read Reviews (2)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

knowledge management

Read Reviews (0)

Read Reviews (2)

lifetime value management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve digital and social presence

  • Enhance customer relationships

  • Grow market share

  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Improve efficiency

  • Improve digital and social presence

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting