Comparison Summary
This comparison report of ServiceGuru Kiosk vs. Thematic is based on a specific set of business needs and context. The comparison uses 1417 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ServiceGuru Kiosk and Thematic
ServiceGuru Kiosk, and Thematic belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ServiceGuru Kiosk covers Rating And Review Management with Review Sites, Collecting Feedback with Offline, Review Customer Feedback with Review Sites, Helpdesk Management, etc.
Thematic focuses on Customer Feedback Management, Engagement Management with Chat, Helpdesk Management with Phone Calls, Market Research, etc.
"We thought we were getting a lot of feedback and reviews. Holy cow were we wrong. It's much easier to run each location on 500 ratings/reviews per month from our guests vs. 10. We had no idea what we didn't know. " - Bassel Osmani
"It's so much easier having the platform! Knowing where the pain points are and knowing where we’re receiving kudos from people is huge. " - Ajantha Suriyanarayanan
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer Service Review Tool to Collect and Measure Reviews at the Point of Service
Feedback Analysis Platform to Unlock the value of product
Financials
SEED
Business Need
Total Processes
(we found evidences for)
12
37
Total Goals
(we found evidences for)
3
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve digital and social presence
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Enhance customer relationships
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Grow market share
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Enhance customer relationships
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Acquire customers
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Improve ROI
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
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Improve stakeholder relations
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Enter new markets internationally or locally
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Improve consistency
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Improve efficiency
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Improve digital and social presence
- See 8 more
Top Channels
Channels Used
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phone calls
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chat
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social media
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promotions
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offline
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point of sale
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LinkedIn
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e-mail
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user generated content
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blogs
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mobile
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trade shows
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mobile app
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website
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on premises
- See 12 more
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phone calls
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chat
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social media
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promotions
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offline
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point of sale
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LinkedIn
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e-mail
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user generated content
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blogs
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mobile
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trade shows
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mobile app
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website
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on premises
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
