ServiceMax vs. FieldAware: Field Service Management Solution Comparison 2025

Overview: ServiceMax and FieldAware as Field Service Management Category solutions.

ServiceMax and FieldAware offer robust field service management solutions. ServiceMax emphasizes collaboration and customer satisfaction, targeting medical devices and IT industries. FieldAware focuses on sales and order management, appealing to consumer services and construction. Both enhance customer relationships and improve efficiency, with ServiceMax excelling in vendor support and FieldAware in data management.

ServiceMax: ServiceMax offers asset-centric field service software to boost technician efficiency and customer satisfaction. Discover increased productivity and satisfaction with ServiceMax!

FieldAware: FieldAware simplifies field service management with advanced features, mobile apps, and integrations. Users benefit from streamlined operations and increased efficiency.

ServiceMax and FieldAware: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

ServiceMax facilitates collaboration, sales document management, and customer satisfaction measurement, aligning well with communication and efficiency needs. read more →

FieldAware focuses on sales document and order management, proposal handling, and measuring customer satisfaction, fitting needs for structured sales processes. read more →

Business Goals

ServiceMax helps acquire new customers, enhance relationships, and grow market share, supporting strategic business development. read more →

FieldAware aims to enhance customer relationships and increase revenue, efficiently supporting business growth and ROI improvement. read more →

Core Features

ServiceMax's standout features include comprehensive custom reporting, data import/export, and strong data security, catering to diverse enterprise needs. read more →

FieldAware offers excellent data integration, AI capabilities, and analytics, making it ideal for data-intensive environments. read more →

Vendor Support

ServiceMax provides extensive 24/7 support, including phone, chat, and email, preferred by enterprises needing reliable assistance. read more →

FieldAware offers essential support, focusing on continuous availability, suitable for businesses needing consistent yet straightforward support. read more →

Segments and Industries

ServiceMax is popular among medical devices, IT services, and enterprises, apt for complex industry systems. read more →

FieldAware is widely used in consumer services and construction, addressing large enterprise needs with a focus on practical deployments. read more →

Operational Alignment

ServiceMax aligns well with enterprise workflows, offering rich features for complex environments. read more →

FieldAware fits operational needs in large enterprises, especially where structured workflows and extensive integrations are key. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Phone Support

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Chat Support

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Email Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for ServiceMax and FieldAware

How does ServiceMax and FieldAware address your Customer Feedback Management Challenges?

Servicemax and Fieldaware both emphasize customer satisfaction as a key goal. Both tools aim to increase customer satisfaction by improving service delivery and streamlining processes. Servicemax focuses on measuring customer satisfaction through regular reviews and feedback, while Fieldaware highlights its customer portal and mobile device capabilities for enhancing customer interactions. Fieldaware also emphasizes the importance of customer service and support, as evidenced by the negative feedback regarding its customer service.

"...Revenue Maximisation and customer satisfaction...." Peer review by User

"...Include service contracts, warranties and editable PDFs on mobile devices to improve customer satisfaction. ..." Health Sciences & MedTech Equipment Management Software

Why is ServiceMax and FieldAware the best choice for Workflow Management?

Both Servicemax and Fieldaware focus on streamlining workflows and improving efficiency. Servicemax excels in managing complex workflows, integrating databases, and providing real-time insights for proactive responses. Fieldaware emphasizes customizable forms and workflows, facilitating data collection and validation, and its intuitive mobile app enhances field service operations. However, Fieldaware has limitations in its workflow and user interface.

"...I like that we can set up queues and e-mail lists for internal groups, notifying folks of when it's their turn to process their piece of the work flow...." Peer review by User

"...I recommend FieldAware to any service organization that needs to manage multiple tasks and workflow and expedite invoicing...." Peer review by Dale Airhart, Operations, Rocky Mountain Region, Energy Management Services