cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

ServiceNow® Knowledge Management vs BMC Helix ITSM: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for ServiceNow® Knowledge Management low Failure Risk for BMC Helix ITSM low
Know More

Comparison Summary

This comparison report of ServiceNow® Knowledge Management vs. BMC Helix ITSM is based on a specific set of business needs and context. The comparison uses 2096 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing ServiceNow® Knowledge Management and BMC Helix ITSM

Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

ServiceNow® Knowledge Management covers Knowledge Management with User Generated Content, Workflow Management, Helpdesk Management with Phone Calls, Social Media Management with User Generated Content, etc.

BMC Helix ITSM focuses on Helpdesk Management, Workflow Management, Knowledge Management, Communication Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo ServiceNow® Knowledge Management

Focus area

Software Failure Risk

  • low

logo BMC Helix ITSM

Focus area

Software Failure Risk

  • low

About

Knowledge Management | ServiceNow

BMC Helix ITSM Capabilities - BMC Software

Financials

IPO

Business Need

Total Processes
(we found evidences for)

32

35

Total Goals
(we found evidences for)

4

8

Top Processes

Evidences indicate better relative satisfaction

knowledge management

Read Reviews (49)

Read Reviews (27)

workflow management

Read Reviews (31)

Read Reviews (30)

helpdesk management

Read Reviews (25)

Read Reviews (67)

social media management

Read Reviews (12)

Read Reviews (12)

social media analytics

Read Reviews (12)

Read Reviews (12)

communication management

Read Reviews (12)

Read Reviews (15)

sending & publishing communications

Read Reviews (12)

Read Reviews (7)

customer feedback management

Read Reviews (6)

Read Reviews (10)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (9)

customer case management

Read Reviews (3)

Read Reviews (2)

content management

Read Reviews (3)

Read Reviews (1)

engagement management

Read Reviews (3)

Read Reviews (10)

engaging and following up

Read Reviews (2)

Read Reviews (8)

training & onboarding

Read Reviews (2)

Read Reviews (4)

rating and review management

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (1)

Read Reviews (5)

sales document management

Read Reviews (1)

Read Reviews (4)

contract management

Read Reviews (1)

Read Reviews (2)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

distribution management

Read Reviews (0)

Read Reviews (2)

contact list management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Manage risk

  • See 1 more

  • Scale best practices

  • Improve efficiency

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Launch new products

  • Improve visibility

  • Improve ROI

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • social media

  • Facebook

  • See 4 more

  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • social media

  • Facebook

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting