Comparison Summary
This comparison report of ServiceNow® Knowledge Management vs. ClickHelp is based on a specific set of business needs and context. The comparison uses 1289 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ServiceNow® Knowledge Management and ClickHelp
Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ServiceNow® Knowledge Management covers Knowledge Management with User Generated Content, Workflow Management, Helpdesk Management with Phone Calls, Social Media Management with User Generated Content, etc.
ClickHelp focuses on Communication Management, Content Management with Video, Workflow Management with E-Mail, Collaboration, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
ServiceNow® Knowledge Management
Focus area
ServiceNow® Knowledge Management is better than ClickHelp for
Software Failure Risk
ClickHelp
Focus area
ClickHelp is better than ServiceNow® Knowledge Management for
Software Failure Risk
About
Knowledge Management | ServiceNow
ClickHelp - Innovative Software Documentation Tool
Financials
IPO
Business Need
Total Processes
(we found evidences for)
32
35
Total Goals
(we found evidences for)
4
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Manage risk
- See 1 more
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Acquire customers
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Enhance customer relationships
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Scale best practices
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Grow market share
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Improve efficiency
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Improve digital and social presence
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Improve brand engagement
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Improve navigation
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Improve visibility
- See 6 more
Top Channels
Channels Used
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video
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website
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e-mail
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newsletter
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offline
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social media
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user generated content
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blogs
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point of sale
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events
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trade shows
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mobile
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phone calls
- See 10 more
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video
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website
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e-mail
-
newsletter
-
offline
-
social media
-
user generated content
-
blogs
-
point of sale
-
events
-
trade shows
-
mobile
-
phone calls
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
