Comparison Summary
This comparison report of ServiceNow® Knowledge Management vs. Document360 is based on a specific set of business needs and context. The comparison uses 829 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ServiceNow® Knowledge Management and Document360
Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ServiceNow® Knowledge Management covers Knowledge Management with User Generated Content, Workflow Management, Helpdesk Management with Phone Calls, Social Media Management with User Generated Content, etc.
Document360 focuses on Knowledge Management, Communication Management with E-Mail, Helpdesk Management with Chat, Collaboration, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Document360
Focus area
Document360 is better than ServiceNow® Knowledge Management for
Software Failure Risk
About
Knowledge Management | ServiceNow
The Knowledge Base Platform, engineered for growing companies
Financials
IPO
Business Need
Total Processes
(we found evidences for)
32
20
Total Goals
(we found evidences for)
4
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Manage risk
- See 1 more
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Improve brand engagement
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Acquire customers
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Build brand awareness
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Launch new products
- See 1 more
Top Channels
Channels Used
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user generated content
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blogs
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chat
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website
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e-mail
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mobile
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offline
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on premises
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Slack
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mobile app
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video
- See 8 more
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user generated content
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blogs
-
chat
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website
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e-mail
-
mobile
-
offline
-
on premises
-
Slack
-
mobile app
-
video
- See 8 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
