Comparison Summary
This comparison report of ServiceNow® Knowledge Management vs. Lighthouse Desktop is based on a specific set of business needs and context. The comparison uses 839 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ServiceNow® Knowledge Management and Lighthouse Desktop
Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ServiceNow® Knowledge Management covers Knowledge Management with User Generated Content, Workflow Management, Helpdesk Management with Phone Calls, Social Media Management with User Generated Content, etc.
Lighthouse Desktop focuses on Knowledge Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management with Chat, Content Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Knowledge Management | ServiceNow
KMS lighthouse: Knowledge Management System
Financials
IPO
Business Need
Total Processes
(we found evidences for)
32
37
Total Goals
(we found evidences for)
4
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Manage risk
- See 1 more
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Launch new products
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Grow market share
-
Improve ROI
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Improve internal communications
- See 4 more
Top Channels
Channels Used
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phone calls
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user generated content
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blogs
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offline
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social media
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chat
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on premises
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website
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e-mail
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omnichannel
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mobile
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point of sale
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trade shows
-
review sites
-
Amazon
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video
- See 13 more
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phone calls
-
user generated content
-
blogs
-
offline
-
social media
-
chat
-
on premises
-
website
-
e-mail
-
omnichannel
-
mobile
-
point of sale
-
trade shows
-
review sites
-
Amazon
-
video
- See 13 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
