Comparison Summary
This comparison report of ServiceNow® Knowledge Management vs. Shelf.io is based on a specific set of business needs and context. The comparison uses 1138 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ServiceNow® Knowledge Management and Shelf.io
Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ServiceNow® Knowledge Management covers Knowledge Management with User Generated Content, Workflow Management, Helpdesk Management with Phone Calls, Social Media Management with User Generated Content, etc.
Shelf.io focuses on Knowledge Management, Content Management with Social Media, Engagement Management, Collaboration, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Knowledge Management | ServiceNow
The Future of Knowledge Management is here...
Financials
IPO
SERIES B
Business Need
Total Processes
(we found evidences for)
32
39
Total Goals
(we found evidences for)
4
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Manage risk
- See 1 more
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Acquire customers
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Scale best practices
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Improve ROI
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Improve internal communications
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Build brand awareness
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Shorten ramp up time
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Improve efficiency
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Establish thought leadership
- See 5 more
Top Channels
Channels Used
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user generated content
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blogs
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social media
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phone calls
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video
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website
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LinkedIn
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Twitter
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review sites
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Amazon
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offline
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e-mail
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causes and charity
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mobile
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on premises
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newsletter
- See 13 more
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user generated content
-
blogs
-
social media
-
phone calls
-
video
-
website
-
LinkedIn
-
Twitter
-
review sites
-
Amazon
-
offline
-
e-mail
-
causes and charity
-
mobile
-
on premises
-
newsletter
- See 13 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
