Comparison Summary

ServiceNow: ServiceNow, a cloud-based workflow automation platform, enhances operational efficiencies by automating routine tasks and delivering digital workflows. Its capabilities include AI, analytics, mobile app building, and secure cross-enterprise integrations.

Jira Service Management: Jira Service Management offers flexible IT service desk and ITSM software designed for future needs. A free trial of Jira Service Desk is available today.

logo ServiceNow

Focus area

ServiceNow is better than Jira Service Management for

Software Failure Risk

  • low

logo Jira Service Management

Focus area

Software Failure Risk

  • medium

ServiceNow and Jira Service Management: Customer Satisfaction Data

Most deployed common Use Cases for ServiceNow and Jira Service Management

How efficiently Does ServiceNow and Jira Service Management manage your Workflow Management?

ServiceNow and Jira Service Management both automate workflows, improving efficiency and saving time. ServiceNow enables users to create custom workflows, while Jira Service Management offers pre-built templates and a codeless setup for easier customization. ServiceNow requires a dedicated development team for complex workflow customization, whereas Jira Service Management simplifies configuration for various departments, such as HR and Legal.
"...The workflow is very easy to understand and can be customized fully according to your requirement...." Peer review by Nikhil T, Senior Engineer - Systems, Information Technology and Services
"...If your organization uses Jira Service Desk (JSD) or as part of your support ticket management platform and Slack to manage internal communication between employees and the IT helpdesk, Obie can streamline ticket management process by merging these workflows and giving support requestors the power to initiate ticket issuance on their behalf. ..." How to connect Jira Service Desk to Slack to streamline your IT helpdesk

How can ServiceNow and Jira Service Management optimize your Helpdesk Management Workflow?

What Are the key features of ServiceNow and Jira Service Management for Knowledge Management?


ServiceNow in Action: Unique Use Cases

How does ServiceNow facilitate Engagement Management?

How efficiently Does ServiceNow manage your Communication Management?


Jira Service Management in Action: Unique Use Cases

How can Jira Service Management optimize your Collaboration Workflow?

Why is Jira Service Management the best choice for Training & Onboarding?

About

ServiceNow - Digital Workflows for Enterprise - Make work ...

Jira Service Management | flexible, collaborative ITSM solution...

Financials

IPO

PRIVATE

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting