Comparison Summary
This comparison report of ServiceNow vs. Kustomer is based on a specific set of business needs and context. The comparison uses 9997 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ServiceNow and Kustomer
ServiceNow, Kustomer, Freshservice, Teamsupport, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ServiceNow covers Workflow Management, Helpdesk Management with Phone Calls, Engagement Management with E-Mail, Knowledge Management with User Generated Content, etc.
Kustomer focuses on Engagement Management with Chat, Contact List Management with Chat, Customer Feedback Management with Chat, Advertisement with Social Media, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
ServiceNow - Digital Workflows for Enterprise - Make work ...
Kustomer: Customer Service Software Reimagined
Financials
IPO
SERIES D
Business Need
Total Processes
(we found evidences for)
91
59
Total Goals
(we found evidences for)
17
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Acquire customers
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Enhance customer relationships
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Manage risk
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Improve internal communications
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Improve ROI
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Improve efficiency
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Grow market share
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Improve visibility
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Launch new products
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Improve stakeholder relations
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve consistency
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Increase customer life time value
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Improve digital and social presence
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Establish thought leadership
- See 14 more
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Scale best practices
-
Launch new products
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Increase sales & revenue
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Increase customer life time value
-
Establish thought leadership
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Improve brand engagement
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Grow market share
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Build brand awareness
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Enter new markets internationally or locally
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Improve stakeholder relations
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Improve efficiency
- See 11 more
Top Channels
Channels Used
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chat
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social media
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e-mail
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phone calls
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user generated content
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blogs
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website
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Whatsapp
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omnichannel
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text SMS
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offline
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video
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on premises
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Facebook
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point of sale
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Twitter
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promotions
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mobile
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trade shows
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Slack
- See 17 more
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chat
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social media
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e-mail
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phone calls
-
user generated content
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blogs
-
website
-
Whatsapp
-
omnichannel
-
text SMS
-
offline
-
video
-
on premises
-
Facebook
-
point of sale
-
Twitter
-
promotions
-
mobile
-
trade shows
-
Slack
- See 17 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
