Comparison Summary
This comparison report of ServiceNow vs. ManageEngine ServiceDesk Plus is based on a specific set of business needs and context. The comparison uses 9763 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ServiceNow and ManageEngine ServiceDesk Plus
ServiceNow, ManageEngine ServiceDesk Plus, Freshservice, Teamsupport, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ServiceNow covers Workflow Management, Helpdesk Management with Phone Calls, Engagement Management with E-Mail, Knowledge Management with User Generated Content, etc.
ManageEngine ServiceDesk Plus focuses on Helpdesk Management, Sales Document Management, Knowledge Management with E-Mail, Workflow Management, etc.
"With ServiceNow Customer Service Management, we have been able to help our customers when they want it, where they want it, and how they want it. " - 7-Eleven
"We looked at couple of best help desk software like ServiceNow and Remedy Force and ultimately we were convinced to go with ServiceDesk Plus because it met the needs we had at a price point that was attractive. " - Tony Batalla
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
ServiceNow
Focus area
ServiceNow is better than ManageEngine ServiceDesk Plus for
Software Failure Risk
About
ServiceNow - Digital Workflows for Enterprise - Make work ...
Service desk software to supercharge IT help desk
Age
1996
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
91
43
Total Goals
(we found evidences for)
17
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Acquire customers
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Enhance customer relationships
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Manage risk
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Improve internal communications
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Improve ROI
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Improve efficiency
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Grow market share
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Improve visibility
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Launch new products
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Improve stakeholder relations
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve consistency
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Increase customer life time value
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Improve digital and social presence
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Establish thought leadership
- See 14 more
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Scale best practices
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Enhance customer relationships
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Improve internal communications
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Improve ROI
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Launch new products
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Improve consistency
- See 3 more
Top Channels
Channels Used
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e-mail
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phone calls
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mobile
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offline
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user generated content
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blogs
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support groups
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point of sale
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trade shows
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chat
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on premises
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video
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events
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website
- See 11 more
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e-mail
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phone calls
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mobile
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offline
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user generated content
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blogs
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support groups
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point of sale
-
trade shows
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chat
-
on premises
-
video
-
events
-
website
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
