ServiceNow and Mojo Helpdesk, An In-Depth Comparison 2024

Comparison Summary

ServiceNow: ServiceNow, a cloud-based workflow automation platform, enhances operational efficiencies by automating routine tasks and delivering digital workflows. Its capabilities include AI, analytics, mobile app building, and secure cross-enterprise integrations.

Mojo Helpdesk: Mojo Helpdesk leads in helpdesk software and ticketing systems for schools and organizations. It integrates seamlessly with Google G-Suite.

ServiceNow and Mojo Helpdesk: Customer Satisfaction Data

Most deployed common Use Cases for ServiceNow and Mojo Helpdesk

How can ServiceNow and Mojo Helpdesk enhance your Workflow Management process?

Both ServiceNow and Mojo Helpdesk offer workflow management features. ServiceNow is more complex, requiring dedicated development resources for customization. Mojo Helpdesk emphasizes workflow automation and ease of use, allowing for simpler implementation and management. ServiceNow is used for a broader range of applications, including incident reporting, knowledge base management, and self-service, while Mojo Helpdesk is primarily focused on ticket management and workflow automation.

"...It is being used by the whole organization for reporting of problems by users, workflow of tickets, implementing a knowledge base and also self service to our company...." Peer review by Paul Trupka, Systems Engineer/Sr. Desktop Support Technician, Interthinx

"...Good workflow for tickets...." Peer review by Julen B., Development Engineer

Why is ServiceNow and Mojo Helpdesk the best choice for Helpdesk Management?

ServiceNow and Mojo Helpdesk both manage help desk tickets and offer features for tracking, notifications, and reporting. ServiceNow provides a wider range of capabilities, including asset tracking and change management. Mojo Helpdesk focuses on user-friendly features like multi-language support and automated responses. However, both tools have limitations, including undocumented features and support challenges.

"...ServiceNow is used for knowledge-base management (help articles), incident/ticket management (help desk), and lots of internal processes for managing groups, forms, and other internal processes within the IT department...." Peer review by Employee in Information Technology

"...We have been able to reduce email to the Help Desk by almost 80% as most users now submit tickets directly via Mojo...." Peer review by Matthew Cook

How can ServiceNow and Mojo Helpdesk optimize your Engagement Management Workflow?

ServiceNow and Mojo Helpdesk both allow for tracking of customer interactions and facilitate communication between support staff and customers. ServiceNow offers more features, including internal controls monitoring, risk management, and interactive dashboards, while Mojo Helpdesk emphasizes timely follow-up and tracking of response times to meet service level agreements. However, both systems have limitations, for example, ServiceNow can be complex to configure and lacks reporting features to understand user engagement.

"...With ServiceNow, we ve transformed how we engage with customers...." Peer review by Darrel Popowich, Vice President of Information Technology, H&R Block Canada

"...Increase your teams engagement and productivity. ..." Features

How can ServiceNow and Mojo Helpdesk optimize your Knowledge Management Workflow?

Both ServiceNow and Mojo Helpdesk offer Knowledge Base features, allowing users to share information and resolve issues independently. ServiceNow features a more comprehensive Knowledge Base with capabilities for managing knowledge across the entire organization, including customized workflows and reporting. Mojo Helpdesk's Knowledge Base focuses on providing quick answers to frequently asked questions, aiming to reduce incoming support requests.

"...Managing support tickets Knowledge base for you documentation Service catalogue (to allow users to make all sorts of requests)..." Peer review by Harry K, Learning Technologist, Education