Overview: ServiceNow and Mojo Helpdesk as Help Desk Category solutions.

ServiceNow excels in diverse workflows and advanced integration, suited for IT services and financial sectors, whereas Mojo Helpdesk offers streamlined helpdesk functionalities and rapid deployment, appealing to education and government industries.

ServiceNow: ServiceNow, a cloud-based workflow automation platform, enhances operational efficiencies by automating routine tasks and delivering digital workflows. Its capabilities include AI, analytics, mobile app building, and secure cross-enterprise integrations.

Mojo Helpdesk: Mojo Helpdesk leads in helpdesk software and ticketing systems for schools and organizations. It integrates seamlessly with Google G-Suite.

ServiceNow and Mojo Helpdesk: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

ServiceNow facilitates comprehensive workflow and helpdesk management, alongside engagement and knowledge management, catering to detailed operational needs. read more →

Mojo Helpdesk emphasizes helpdesk management, with some focus on workflow and engagement management, addressing core operational processes efficiently. read more →

Business Goals

ServiceNow assists users in scaling best practices and acquiring customers, aligning with strategic goals to manage risk and improve communications. read more →

Mojo Helpdesk enhances customer relationships, aiming to improve visibility and efficiency, aligning with goals to build brand awareness. read more →

Core Features

ServiceNow offers features like custom reports, data import capability, and strong integration potential, addressing diverse user needs across sectors. read more →

Mojo Helpdesk provides ease of migration and compliance features, supporting fundamental reporting and security requirements for users. read more →

Vendor Support

ServiceNow's vendor support includes 24/7 assistance via phone and chat, accommodating complex operational needs and customer readiness. read more →

Mojo Helpdesk offers extensive email support along with 24/7 assistance, reflecting simplicity and autonomy preferred by its users. read more →

Segments and Industries

ServiceNow primarily serves small to large enterprises in IT, finance, and telecommunications, indicating versatility and integration depth. read more →

Mojo Helpdesk caters to enterprises within education and government, showing suitability for structured environments needing manageable support systems. read more →

Operational Alignment

ServiceNow aligns with operational workflows in dynamic environments, suitable for managing complex, high-scale tasks. read more →

Mojo Helpdesk fits well into less complex settings, ensuring smooth operations in organizations aiming for straightforward helpdesk functions. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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Chat Support

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Email Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for ServiceNow and Mojo Helpdesk

What solutions does ServiceNow and Mojo Helpdesk provide for Workflow Management?

Both ServiceNow and Mojo Helpdesk offer workflow management features. ServiceNow is more complex, requiring dedicated development resources for customization. Mojo Helpdesk emphasizes workflow automation and ease of use, allowing for simpler implementation and management. ServiceNow is used for a broader range of applications, including incident reporting, knowledge base management, and self-service, while Mojo Helpdesk is primarily focused on ticket management and workflow automation.

"...If you are looking to create custom flows and work products, you will need either an in-house owner or contract with a company to support it for you...." Peer review by Employee in Information Technology

"...Good workflow for tickets...." Peer review by Julen B., Development Engineer

How does ServiceNow and Mojo Helpdesk address your Helpdesk Management Challenges?

ServiceNow and Mojo Helpdesk both manage help desk tickets and offer features for tracking, notifications, and reporting. ServiceNow provides a wider range of capabilities, including asset tracking and change management. Mojo Helpdesk focuses on user-friendly features like multi-language support and automated responses. However, both tools have limitations, including undocumented features and support challenges.

"...ServiceNow is being used primarily by the Support Desk for entering trouble tickets and kicks off our Problem Management process...." Peer review by Manager in Information Technology

"...fascinating!. Mojo Helpdesk helps to manage customer support issues efficiently...." Peer review by Caleb O., Founder, Marketing and Advertising

How can ServiceNow and Mojo Helpdesk optimize your Engagement Management Workflow?

ServiceNow and Mojo Helpdesk both allow for tracking of customer interactions and facilitate communication between support staff and customers. ServiceNow offers more features, including internal controls monitoring, risk management, and interactive dashboards, while Mojo Helpdesk emphasizes timely follow-up and tracking of response times to meet service level agreements. However, both systems have limitations, for example, ServiceNow can be complex to configure and lacks reporting features to understand user engagement.

"...Servicenow is fantastic for incident-centric environments (anywhere you'd use a CRM solution to track customer/user/agent interactions)...." Peer review by Technician in Information Technology

"...A key requirement was a platform that would remind its team to follow-up on unanswered requests in a timely manner...." Synapses Lab

What solutions does ServiceNow and Mojo Helpdesk provide for Knowledge Management?

Both ServiceNow and Mojo Helpdesk offer Knowledge Base features, allowing users to share information and resolve issues independently. ServiceNow features a more comprehensive Knowledge Base with capabilities for managing knowledge across the entire organization, including customized workflows and reporting. Mojo Helpdesk's Knowledge Base focuses on providing quick answers to frequently asked questions, aiming to reduce incoming support requests.