Comparison Summary
This comparison report of ServiceNow vs. MuleSoft Anypoint Platform is based on a specific set of business needs and context. The comparison uses 11306 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ServiceNow and MuleSoft Anypoint Platform
ServiceNow, Freshservice, Teamsupport, etc., belong to a category of solutions that help Help Desk, whereas MuleSoft Anypoint Platform, Nintex Promapp, Kendo Ui, etc., belong to a category of solutions that help Collaboration and Productivity. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ServiceNow covers Workflow Management, Helpdesk Management with Phone Calls, Engagement Management with E-Mail, Knowledge Management with User Generated Content, etc.
MuleSoft Anypoint Platform focuses on Communication Management, Training & Onboarding, Engagement Management with Website, Helpdesk Management with Phone Calls, etc.
"A dedicated team of individuals at LBG, with the support of ServiceNow’s platform, have delivered a back office process that is now automated, driven by integrated data, and has challenged traditional ways of working to achieve outstanding results f...or customers. " - Lloyds Banking Group
"With MuleSoft and Salesforce together, we can grow much faster by bringing data together, integrating our processes, and building our APIs five times faster than we did in the past. " - Marian Haus
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
ServiceNow
Focus area
ServiceNow is better than MuleSoft Anypoint Platform for
Software Failure Risk
About
ServiceNow - Digital Workflows for Enterprise - Make work ...
Integration Platform to Accelerate projects with a single marketplace for APIs
Age
1999
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
91
54
Total Goals
(we found evidences for)
17
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Acquire customers
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Enhance customer relationships
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Manage risk
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Improve internal communications
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Improve ROI
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Improve efficiency
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Grow market share
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Improve visibility
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Launch new products
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Improve stakeholder relations
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve consistency
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Increase customer life time value
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Improve digital and social presence
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Establish thought leadership
- See 14 more
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Scale best practices
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Enhance customer relationships
-
Improve efficiency
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Increase sales & revenue
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Acquire customers
-
Improve ROI
-
Grow market share
-
Improve stakeholder relations
-
Enter new markets internationally or locally
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Manage risk
-
Improve consistency
-
Establish thought leadership
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Improve internal communications
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Launch new products
- See 11 more
Top Channels
Channels Used
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user generated content
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blogs
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offline
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website
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on premises
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phone calls
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promotions
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trade shows
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channel partners
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video
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mobile
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coupons
- See 9 more
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user generated content
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blogs
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offline
-
website
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on premises
-
phone calls
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promotions
-
trade shows
-
channel partners
-
video
-
mobile
-
coupons
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
