Comparison Summary
This comparison report of ServiceNow vs. Re:amaze is based on a specific set of business needs and context. The comparison uses 8886 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ServiceNow and Re:amaze
ServiceNow, Re:amaze, Freshservice, Teamsupport, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ServiceNow covers Workflow Management, Helpdesk Management with Phone Calls, Engagement Management with E-Mail, Knowledge Management with User Generated Content, etc.
Re:amaze focuses on Customer Feedback Management with Social Media, Engagement Management with Chat, Workflow Management with Social Media, Helpdesk Management with Chat, etc.
"ServiceNow has given us the tools to be consistent and enabled us to win the hearts and minds of our people. " - Scott Thomson
"The difference between what we had before Re:amaze and now has been incredible. Re:amaze has truly reinvented our customer service model, and in amazing ways. " - Jeff N
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
ServiceNow - Digital Workflows for Enterprise - Make work ...
Re:amaze - Customer service, live chat, and helpdesk ...
Financials
IPO
SEED
Business Need
Total Processes
(we found evidences for)
91
46
Total Goals
(we found evidences for)
17
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Acquire customers
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Enhance customer relationships
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Manage risk
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Improve internal communications
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Improve ROI
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Improve efficiency
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Grow market share
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Improve visibility
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Launch new products
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Improve stakeholder relations
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve consistency
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Increase customer life time value
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Improve digital and social presence
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Establish thought leadership
- See 14 more
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Improve internal communications
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Launch new products
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Improve digital and social presence
- See 3 more
Top Channels
Channels Used
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chat
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social media
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e-mail
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website
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Facebook
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Twitter
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phone calls
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user generated content
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blogs
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omnichannel
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Instagram
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text SMS
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Slack
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mobile
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offline
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point of sale
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promotions
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review sites
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Amazon
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on premises
- See 17 more
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chat
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social media
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e-mail
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website
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Facebook
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Twitter
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phone calls
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user generated content
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blogs
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omnichannel
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Instagram
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text SMS
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Slack
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mobile
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offline
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point of sale
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promotions
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review sites
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Amazon
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on premises
- See 17 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
