Comparison Summary
This comparison report of ServiceNow vs. SAP Service Cloud is based on a specific set of business needs and context. The comparison uses 7730 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ServiceNow and SAP Service Cloud
ServiceNow, SAP Service Cloud, Freshservice, Teamsupport, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ServiceNow covers Workflow Management, Helpdesk Management with Phone Calls, Engagement Management with E-Mail, Knowledge Management with User Generated Content, etc.
SAP Service Cloud focuses on Engagement Management, Sales Document Management, Contact List Management with Omnichannel, Social Media Management with Offline, etc.
"We’re giving Tennessee citizens the experience they deserve. We deliver a consistent experience across all our channels, and we now have a single view of our customers. " - Landon Cook
"Employees in more than 20 countries profit fromconsistent and complete information on customers and sales and service objects, which has also helped RRPS benefit from new business opportunities. " - Lisa Hamma
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
ServiceNow - Digital Workflows for Enterprise - Make work ...
Service Cloud with experiences and resolutions across channels.
Age
1972
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
91
44
Total Goals
(we found evidences for)
17
2
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Acquire customers
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Enhance customer relationships
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Manage risk
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Improve internal communications
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Improve ROI
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Improve efficiency
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Grow market share
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Improve visibility
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Launch new products
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Improve stakeholder relations
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve consistency
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Increase customer life time value
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Improve digital and social presence
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Establish thought leadership
- See 14 more
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Enhance customer relationships
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Acquire customers
Top Channels
Channels Used
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offline
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phone calls
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mobile
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omnichannel
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e-mail
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mobile app
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chat
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user generated content
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blogs
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social media
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point of sale
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events
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trade shows
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promotions
-
Facebook
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Whatsapp
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text SMS
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on premises
- See 15 more
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offline
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phone calls
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mobile
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omnichannel
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e-mail
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mobile app
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chat
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user generated content
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blogs
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social media
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point of sale
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events
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trade shows
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promotions
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Facebook
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Whatsapp
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text SMS
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on premises
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
