Comparison Summary
This comparison report of ServiceNow vs. Sprinklr Service is based on a specific set of business needs and context. The comparison uses 7684 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ServiceNow and Sprinklr Service
ServiceNow, Sprinklr Service, Freshservice, Teamsupport, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ServiceNow covers Workflow Management, Helpdesk Management with Phone Calls, Engagement Management with E-Mail, Knowledge Management with User Generated Content, etc.
Sprinklr Service focuses on Engagement Management with Social Media, Social Media Management with Social Media, Customer Feedback Management, Communication Management with E-Mail, etc.
"We’re giving Tennessee citizens the experience they deserve. We deliver a consistent experience across all our channels, and we now have a single view of our customers. " - Landon Cook
"Sprinklr puts more teeth in our communications strategy and policies with a robust platform that can do anything we need it to. " - Marco Toscano
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
ServiceNow - Digital Workflows for Enterprise - Make work ...
Leading digital-first, proactive customer service solution.
Age
2009
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
91
35
Total Goals
(we found evidences for)
17
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Acquire customers
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Enhance customer relationships
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Manage risk
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Improve internal communications
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Improve ROI
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Improve efficiency
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Grow market share
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Improve visibility
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Launch new products
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Improve stakeholder relations
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve consistency
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Increase customer life time value
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Improve digital and social presence
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Establish thought leadership
- See 14 more
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Enhance customer relationships
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Acquire customers
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Build brand awareness
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Improve digital and social presence
- See 1 more
Top Channels
Channels Used
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social media
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e-mail
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games
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Twitter
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Instagram
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Facebook
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offline
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chat
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website
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video
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events
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trade shows
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promotions
- See 10 more
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social media
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e-mail
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games
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Twitter
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Instagram
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Facebook
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offline
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chat
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website
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video
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events
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trade shows
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promotions
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
