ServiceNow and SysAid, An In-Depth Comparison 2024

Comparison Summary

ServiceNow: ServiceNow, a cloud-based workflow automation platform, enhances operational efficiencies by automating routine tasks and delivering digital workflows. Its capabilities include AI, analytics, mobile app building, and secure cross-enterprise integrations.

SysAid: SysAid delivers automated IT service through a comprehensive, AI-powered next-gen ITSM platform. Exceptional service and advanced features are provided.

ServiceNow and SysAid: Customer Satisfaction Data

Most deployed common Use Cases for ServiceNow and SysAid

What makes ServiceNow and SysAid ideal for Workflow Management?

ServiceNow and SysAid both allow users to manage workflows and automate tasks. ServiceNow excels in providing a comprehensive, integrated platform, while SysAid offers a more straightforward, easy-to-use approach. However, ServiceNow requires expert development resources for customization, whereas SysAid is more limited in its customization options.

"...Inventory management, change management and tracking, incident management, reporting and work flow...." Peer review by Todd P., Internet

"...Work with your trainer on getting Inventory launched and get templates and workflow going quickly...." Peer review by Peggy R, Help Desk Supervisor

How can ServiceNow and SysAid optimize your Helpdesk Management Workflow?

Both ServiceNow and Sysaid manage help desk tickets and facilitate asset tracking. ServiceNow provides advanced capabilities, including notifications, incident and problem management, and change management processes. Sysaid excels in ease of use and affordability, and integrates with email for ticket management. Both tools have limitations, such as a lack of customization options in Sysaid and undocumented features and unhelpful support in ServiceNow.

"...The umbrella organization uses ServiceNow to manage incidents and requests, of which one of the centers it supports is our organization...." Peer review by Daniel S., Research

"...SysAid has almost everything your IT staff will need to efficiently manage the company assets and help desk processes...." Peer review by Victor A., IT Manager, Construction

How can ServiceNow and SysAid optimize your Knowledge Management Workflow?

Both Servicenow and Sysaid provide Knowledge Management features. Servicenow offers a more comprehensive Knowledge Base, while Sysaid focuses on providing a simple and user-friendly knowledge base. Servicenow allows users to create a centralized documentation repository, while Sysaid allows users to manage their knowledge base effectively. However, both systems have limitations, such as difficulty finding specific information and uploading images in the knowledge base.

"...We were trying to link all assets, issues and maintain the Knowledge base...." Peer review by Shyam D.

"...SysAid provides network discovery, patch management, asset tracking, ticket tracking, knowledge-base, and everything else we need to handle our IT infrastructure and personnel...." Peer review by Michael C, Implementation/ Systems Engineer, Computer & Network Security

Why is ServiceNow and SysAid the best choice for Engagement Management?

Both ServiceNow and Sysaid focus on engaging users through ticketing systems. ServiceNow offers a more comprehensive solution for various management tasks, including project management, change management, and asset management. Sysaid excels at managing incidents and requests with features like follow-up, inventory management, and integration with ticketing systems. However, ServiceNow has limitations with user engagement reporting and follow-up email functionality.

"...For that particular engagement, the product is used across the entire company with about 70,000 users...." Peer review by Akil Franklin, Technology Director, Fenway Group

"...Complies with what is necessary for the control of equipment and program, administration and follow-up of claims, basic project management and easy personalization...." Peer review by Elias D

What makes ServiceNow and SysAid ideal for Communication Management?

Both Servicenow and Sysaid are used to track and manage communication about issues and requests. Servicenow excels at providing a platform for company-wide communication, allowing for the creation and dissemination of knowledge articles, press releases, and routine updates. Sysaid focuses on efficient communication with end-users, facilitating simple ticket creation through email and enabling the tracking of issue status and resolution. Both systems have limitations in communication features, such as difficulty sending follow-up emails or managing automatic replies.