Comparison Summary
This comparison report of ServiceNow vs. UserEcho is based on a specific set of business needs and context. The comparison uses 7502 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ServiceNow and UserEcho
ServiceNow, UserEcho, Freshservice, Teamsupport, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ServiceNow covers Workflow Management, Helpdesk Management with Phone Calls, Engagement Management with E-Mail, Knowledge Management with User Generated Content, etc.
UserEcho focuses on Knowledge Management with Chat, Helpdesk Management with User Generated Content, Engagement Management with Support Groups, Customer Feedback Management with User Generated Content, etc.
"With ServiceNow Customer Service Management, we have been able to help our customers when they want it, where they want it, and how they want it. " - 7-Eleven
"Userecho.com chosen because they instantly respond to all questions. As the saying goes, service with a human face. " - Sergey Ponomarenko
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
ServiceNow - Digital Workflows for Enterprise - Make work ...
UserEcho: Customer support solution
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
91
14
Total Goals
(we found evidences for)
17
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Acquire customers
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Enhance customer relationships
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Manage risk
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Improve internal communications
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Improve ROI
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Improve efficiency
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Grow market share
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Improve visibility
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Launch new products
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Improve stakeholder relations
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve consistency
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Increase customer life time value
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Improve digital and social presence
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Establish thought leadership
- See 14 more
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Enhance customer relationships
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Build brand awareness
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Scale best practices
Top Channels
Channels Used
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user generated content
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blogs
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chat
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support groups
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e-mail
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website
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offline
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on premises
- See 5 more
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user generated content
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blogs
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chat
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support groups
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e-mail
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website
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offline
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on premises
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
